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Alvin V. — Mid-Level Virtual Assistant from Philippines

Alvin V.

Mid-Level Virtual Assistant

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Alvin V. brings a unique blend of expertise in Retail, E-commerce, and Virtual Assistance to his professional roles, where he excels in operational streamlining while retaining a keen focus on customer engagement. His tenure as a Visual Merchandiser / E-Commerce Representative at Al Futtaim Group from October 2014 to December 2024 in the UAE and Qatar involved crafting visually appealing product displays, managing e-commerce listings, and ensuring seamless online transactions. This complemented his earlier experience as a Customer Service Representative at NCO Group, EGS, for Amazon in Metro Manila, where he adeptly handled customer inquiries and managed order-related concerns. Currently, Alvin operates as a Virtual Assistant, providing client support through Go High Level, where he designs automated workflows, manages sales funnels, and integrates AI chatbots. His skill set includes proficiency in Microsoft Office, automation strategies, and multilingual capabilities in English and Filipino, further supported by his Journalism background from the Polytechnic University of the Philippines.

Experience

  • Virtual Assistant | Go High Level VA | Client Support

    Freelance Remote · 2025 — Present
    Developed automated sequences for lead nurturing, appointment scheduling, and internal notifications. Managed multi-stage sales funnels and organized lead databases utilizing smart lists and tags. Set up and trained AI chatbots to qualify leads and manage 24/7 customer inquiries. Oversaw complex calendar management and executive inboxes to optimize daily operations. Created documentation and standard operating procedures for all system workflows. Monitored task deadlines and deliverables to support consistent business growth.

  • Visual Merchandiser / E-Comm Representative

    Al Futtaim Group · 2014 — 2024
    Created and upheld attractive in-store product displays to enhance visibility and drive sales. Implemented window displays and promotional setups that adhered to brand guidelines and seasonal strategies. Oversaw updates to e-commerce product listings, incorporating images, descriptions, pricing, and stock information. Handled online order processing and addressed customer inquiries to facilitate seamless transactions. Kept track of inventory and sales performance to ensure product availability in both physical and online outlets.

  • Customer Service Representative

    NCO Group, EGS. Amazon · 2010 — 2014
    Delivered customer support to address inquiries regarding orders, returns, refunds, and account issues. Efficiently resolved customer problems while upholding high standards for service quality and satisfaction. Employed internal systems to track orders, process refunds or replacements, and accurately document customer interactions. Exhibited strong communication, problem-solving, and multitasking abilities in a dynamic call center setting.

Education

  • Bachelor's degree
    Polytechnic University of the Philippines · 2005 — 2009