alvin B.
Mid-Level Sales and Retention Specialist
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About
Alvin A. is a strategic Sales and Retention Specialist based in Makati, Philippines, with a strong expertise in customer retention solutions. He is adept at distilling research data to enhance operational strategies through customer feedback. Currently employed at Telus, Alvin applies his skills to minimize cancellations, maximize revenue, and increase customer lifetime value. In his previous role as a Technical Support Representative at Sitel, also in Makati, he provided clear, step-by-step support for resolving technical issues via phone, email, and chat. Alvin's career began as a Customer Service Representative at iQor in Angeles City, where he focused on managing inbound queries and ensuring high customer satisfaction. His broad skill set includes strong customer service abilities, sales strategies, effective communication, and technical support capabilities. He holds a Diploma of Higher Education from Amsic Integrated School, specializing in architecture.
Experience
Sales and Retention Specialist
telus · 2023 — PresentFocus on developing customer retention solutions and distilling research data to implement operational improvements based on customer feedback.Technical Support Representative
sitel · 2022 — 2023Delivered technical assistance to clients through multiple channels including phone, email, and chat, efficiently resolving issues to ensure customer satisfaction.Customer Service Representative
iqor · 2018 — 2021Handled inbound customer service calls, effectively addressing queries and complaints to maintain high satisfaction levels, while also meeting and exceeding monthly targets to enhance revenue and customer retention.
Skills & Expertise
Education
- Diploma of Higher Education in Architectureamsic Integrated school · 2016 — 2027
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