Alvin J.

Alvin G. is an experienced QA Analyst with a demonstrated history in quality assurance and technical support roles within the business process outsourcing industry. At Acquire Asia Pacific, Alvin managed internal audits, tracked quality metrics, and maintained process documentation to uphold stringent QA reporting standards and drive continuous improvement initiatives. His role involved collaborating with teams to streamline workflows and performing process checks to ensure compliance. Previous positions at Inspiro, Concentrix, Alorica, and Teletech included providing technical support, troubleshooting issues via multiple channels, and assisting with hardware, software, and account management for telecommunications and technology clients. Alvin is proficient in CRM software and MS Office, leveraging these tools for effective performance tracking and customer support. His formal education in Computer Science and Information Technology underpins his technical foundation.