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Alvin B. — Mid-Level Sales and Operations Specialist from Philippines

Alvin B.

Mid-Level Sales and Operations Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Alvin B. is a seasoned sales and operations professional with a robust track record in driving revenue through strategic outbound sales and tailored client management. With a keen eye for identifying funding opportunities for small and medium enterprises (SMEs), Alvin expertly manages complete loan life cycles while ensuring high collection rates through adept negotiation and problem-solving. His proficiency extends to operational optimization, achieving a 100% compliance rate in legislative documentation and maximizing client retention by resolving complex billing disputes. In his current role at Sedge Funding, Alvin manages loan portfolios with precision, expanding them through cold calling and strategic lead generation. Additionally, he leverages his expertise in CRM management and financial auditing to support business operations. Alvin's experience further includes roles at CXIS as a Client Management Specialist, where he exceeded performance KPIs for insurance inquiries, and Wilmar HVAC, where he created international sales opportunities for HVAC services. His academic background in Civil Engineering and involvement in STEM initiatives complement his professional skills, making him a versatile asset in the business domain.

Experience

  • Admin/Executive Assistant/Lead Generation

    Sedge Funding · 2025 — Present
    Oversaw the complete loan lifecycles for SMEs, ensuring regulatory documentation accuracy for capital disbursements. Expanded the SME loan portfolio by identifying and qualifying leads through outbound campaigns. Designed customized financial structures based on client needs. Enhanced the B2B pipeline through cold calling and strategic lead generation efforts.
  • Client Management Specialist / Training Manager

    CXIS · 2024 — 2025
    Achieved performance KPIs by promptly addressing complex Medicare and A.C.A. insurance inquiries, resulting in improved SLA compliance. Maintained data integrity in billing and order processing by resolving discrepancies between sales and accounting.
  • Appointment Setter

    Wilmar HVAC · 2024 — Present
    Generated international sales opportunities through B2C cold calling and scheduled appointments for HVAC maintenance within the Canadian market.
  • Customer Sales Specialist / Back Office Assistant / Billing

    Virtual Buddy 24/7 · 2022 — 2024
    Managed back-office tasks, customer sales, and billing operations, supporting the overall sales process.
  • Lending Collector

    Dipolog Top Lending Corporation · 2021 — 2022
    Met repayment targets by using negotiation and problem-solving skills to resolve delinquent accounts. Maintained accuracy in collection records and payment processing while fostering positive client relationships. Achieved a zero-damage rate in high-volume distribution cycles and kept a perfect record of delivery confirmations.
  • Delivery Courier

    Shopee Xpress · 2022 — Present
    Exceeded customer satisfaction goals by delivering high-quality solutions for billing and service inquiries, particularly regarding Medicare and A.C.A. insurance. Ensured accurate billing and order processing records for effective data transition between sales and accounting.
  • Admin Aide

    Sergio Osmena Sr. Legislative Building · 2020 — 2021
    Streamlined office workflows by organizing systematic filing and processing of documents to meet legislative deadlines ahead of time. Coordinated meeting schedules and correspondence for legislative staff, enhancing departmental efficiency.