Alyssa B.

Alyssa S. is an experienced Technical Support Engineer and Subject Matter Expert (SME) specializing in e-commerce technology and SaaS platform support. Alyssa held roles at Yotpo, delivering multi-channel customer service through chat, email, and Zoom, and providing expert guidance on complex cases and platform issues. She has significant experience in troubleshooting technical issues, managing support queues, and coordinating with management, cross-functional teams, and clients for effective queue & workflow management and resolution of priority issues. At American Express Travel, she assisted customers with travel bookings and issue resolution, while at Synchrony Financials Inc., she investigated suspicious transactions as a Fraud Specialist. Alyssa’s domain spans e-commerce backend support, API & webhook troubleshooting, loyalty program implementation, and performance tracking, utilizing platforms such as Shopify, Bigcommerce, Salesforce Service Cloud, and various collaborative tools.