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Alyssa M. — Junior Customer Service Specialist from Philippines

Alyssa M.

Junior Customer Service Specialist

Philippines No experience yet
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Languages
English
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About

Alyssa B. is an experienced AI-powered Virtual Assistant specializing in task organization and problem-solving, aiming to ensure smooth business operations. She brings a diverse professional background, including experience as a T-Mobile Expert in telecommunications at IQOR, where she handled customer billing issues, simple troubleshooting, and upselling services. Additionally, Alyssa has worked as a private nurse, managing daily needs for the elderly, and as a nurse at Olivarez General Hospital, performing patient care and vital sign monitoring. Her educational foundation includes a Bachelor of Science in Nursing from Union Christian College. Alyssa leverages a variety of tools, including Google Suite, Microsoft Office, and social media platforms, to manage email, calendars, research, and social media effectively. Her skills facilitate reduced stress and increased consistency for her clientele.

Experience

  • T-MOBILE EXPERT

    IQOR SM DASMA · 2022 — 2023
    Managed customer billing issues, performed simple troubleshooting, and executed upselling for phone services.
  • PRIVATE NURSE

    PRIVATE · 2016 — 2019
    Provided daily care for an elderly woman, ensuring her needs were met.
  • AGENT

    CONVERGYS, LIBIS DIRECT TV ACCOUNT · 2014 — 2015
    Handled billing and sales, while resolving simple technical issues.
  • NURSE

    Olivarez General Hospital · 2011 — 2013
    Delivered patient care and conducted vital sign rounds as required.
  • T-MOBILE EXPERT

    IQOR FREEPORT, CLARK
    Addressed customer billing issues, conducted basic troubleshooting, and engaged in upselling for phones and services.

Skills & Expertise

Education

  • Bachelor of Science in Nursing
    Union Christian College · — — 2011

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