Alyssa M.

Alyssa M. is a seasoned customer service professional with extensive experience in client relations and email support. She holds a Bachelor of Science in Tourism Management from Far Eastern University in Manila. At GC Services International, LLC in Pasig, Alyssa excelled as a Customer Service Ambassador, where she efficiently handled loyalty programs and online order inquiries, significantly enhancing customer satisfaction. As an Account Representative, she skillfully managed COVID-19 emergency leave requests, ensuring compliance and maintaining detailed records. During her tenure in Email Support, she demonstrated exceptional problem-solving abilities by investigating discrepancies such as missing items and suspected fraud, collaborating with internal teams to provide resolutions, and maintaining clear communication with store and division managers to meet customer needs. Alyssa is adept in Microsoft Office tools, ensuring precise document management and effective communication.