Alyssa M.

Alyssa Mae P. is an experienced Network Operation Center Technician specializing in managed services for multi-client environments within the IT, cloud, and telecommunications industries. With over four years in network operations, she has supported SD-WAN deployments spanning 1,300+ sites, administered RMM monitoring with platforms like Datto RMM and SolarWinds, and responded to incidents in strict adherence to SLAs in fast-paced MSP organizations. Alyssa Mae P. has played key roles in SD-WAN migration projects across the energy and retail sectors, including Shell Philippines, Chevron Philippines, and Puregold Price Club. She delivers remote and onsite technical support for networking equipment—including Aruba and Cisco—and leverages Microsoft Azure and Entra ID for cloud and identity management. Her responsibilities include managing network/server alerts, handling email security incidents, conducting after-hours infrastructure maintenance, and producing detailed operational reports to drive service improvement.