Amaka G.
Junior Customer Support Agent
Open to offersNew to PlatformAbout
Amaka G. is a seasoned Customer Support professional with over two years of experience in high-volume service environments and substantial expertise in education. With a notable background as an English Teacher for the Rivers State Government in Nigeria since 2013, she has significantly improved literacy and communication skills among secondary school students, while managing diverse classroom activities and collaborating on educational programs. In her role at Roban Hotels from 2010 to 2012, she achieved a 98% guest satisfaction rate by delivering exceptional support through phone, email, and in-person interactions, using CRM tools like Freshdesk, Zendesk, and Intercom. Her skills in conflict resolution and remote communication make her adept at handling international client inquiries efficiently, seeking new opportunities to leverage these abilities in a remote Customer Support role.
Experience
English Teacher
Rivers State Government · 2013 — PresentDelivered instruction in the English language to secondary school students, focusing on enhancing literacy and communication abilities. Created lesson plans and assessment tools to monitor student engagement and performance. Provided support for students with varied learning needs to improve learning outcomes, while collaborating with colleagues on educational programs and initiatives.Customer Support Agent
Roban Hotels · 2010 — 2012Facilitated exceptional support for hotel guests through multiple channels, including phone, email, and in-person interactions. Achieved a 98% guest satisfaction rate by employing proactive problem-solving techniques and maintaining effective communication. Recorded client interactions in CRM systems such as Freshdesk, Zendesk, and Intercom for accurate record-keeping. Contributed to team efficiency by assisting in the onboarding and training of new staff members on customer service protocols. Engaged with international clients in English, ensuring professional communication.
Skills & Expertise
Education
- Postgraduate Diploma in EducationUniversity of Port Harcourt · — — 2016
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