Amaka R.

Address customer inquiries through phone, email, or in-person interactions. Deliver accurate information regarding company products, services, and policies. Resolve complaints and issues professionally and promptly, while enhancing customer satisfaction and loyalty. Keep detailed records of customer interactions, feedback, and resolutions. Ensure customer accounts are updated with accurate information. Oversee daily office operations, which include scheduling meetings and maintaining records. Prepare and distribute documents, reports, and correspondence as needed. Monitor office supplies and ensure operational equipment is functional. Organize and maintain both physical and digital filing systems. Track office expenses and prepare budget reports and manage office supply procurement.

Greet parents, students, and visitors in a welcoming and professional manner. Offer essential information or direct individuals to the appropriate department or staff member. Manage incoming calls, take messages, and redirect calls accordingly. Provide details regarding school policies, event schedules, and activities. Maintain a visitor logbook and issue visitor passes, ensuring compliance with security protocols. Prepare and manage correspondence, reports, and school documents. Accurately maintain student attendance records, ensuring proper data entry. Communicate with parents and staff through emails, notices, and newsletters. Act as a liaison between parents and teachers by forwarding messages and updates. Coordinate meetings involving parents, teachers, or school administrators while managing the school calendar. Track student attendance and address absences proactively. Assist with late arrivals and early dismissals following established procedures. Ensure the front office is well-stocked with necessary supplies, including forms and office materials. Administer basic first aid to students when necessary and contact parents or guardians in emergencies. Maintain a tidy and presentable reception area consistently.

Keep precise records of daily financial transactions, which encompass sales, purchases, receipts, and payments. Update and reconcile the general ledger alongside accounts payable and accounts receivable. Ensure bank statements are reconciled to account for all transactions. Organize and maintain critical financial documents, including invoices, receipts, and tax records. Monitor and classify expenses to ensure accurate reporting and effective budgeting. Analyze financial reports to confirm that the organization adheres to its budget and financial objectives. Generate financial statements such as profit and loss statements, balance sheets, and cash flow reports for management's assessment. Oversee the creation and distribution of invoices while following up on overdue payments. Cultivate relationships with key clients, vendors, and partners, facilitating smooth transactions and prompt payments.