Amal K.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Amal L. from Gabes, Tunisia, is a multilingual professional with a Master's degree in English for Media and Journalism. She has over 4 years of experience in international customer relations and educational environments. With a distinguished career at Wyndham Hotels & Resorts via Teleperformance in Egypt as a Customer Service Representative, Amal excelled in cross-cultural communication, conflict resolution, and client support. Her expertise includes handling high-pressure situations and crafting communication strategies for diverse audiences. Currently, as an English Teacher at Centre de Pythagore in Gabes, she designs and delivers interactive lessons to more than 100 students, tailoring instruction to enhance grammar, vocabulary, speaking, and professional writing skills. Amal possesses linguistic fluency in English, French, Turkish, and Arabic, seeking to leverage these skills in a global role. Her educational credentials include a Bachelor and Master of Arts in English from the Higher Institute of Languages of Gabes, Tunisia.
Experience
English Teacher
Centre de Pythagore · 2026 — PresentCreate and execute interactive English lessons for primary, middle, and secondary school students. Enhance students' skills in grammar, vocabulary, speaking, and professional writing. Promote engagement through learner-centered approaches and creative activities. Assess student progress and provide tailored feedback for individual learning needs for over 100+ students.Customer Service Representative (Wyndham Hotels & Resorts)
Teleperformance · 2022 — 2025Cultivate advanced communication skills through frequent interactions with international clients in a high-volume setting. Enhance capabilities in public speaking, active listening, and problem-solving within a fast-paced environment. Address case resolutions, manage cross-cultural conflicts, and maintain client retention with a keen attention to detail. Work collaboratively in multicultural teams to foster adaptability and diversity in the workplace, using professional writing abilities for international correspondence.Teaching Assistant / Educator
Al Yusr School & Al Baraa Kindergarten · 2016 — 2017Support the supervision and development of positive learning environments for young students. Strengthen classroom management and observational skills while encouraging student engagement. Aid in fostering early childhood language development and social skills through interactive learning activities.
Skills & Expertise
Education
- Master of Arts in English for Media and JournalismHigher Institute of Languages of Gabes, Tunisia · — — 2021
- Bachelor of Arts in English Language, Civilization and LiteratureHigher Institute of Languages of Gabes, Tunisia · — — 2016
- Baccalaureate Degree (Literature Stream)Hay El Amal 4 Secondary School, Tunisia · — — 2013