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Amanda — Senior Remote Administrative Assistant from South Africa

Amanda

Senior Remote Administrative Assistant

South Africa 6+ years
Open to offersNew to Platform
Languages
English
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About

Amanda R. is an accomplished Virtual Assistant with over 20 years of experience in remote administration and client services. Based in Pretoria East, South Africa, she excels in managing high-volume communication and coordinating seamless operations. Amanda has shown a remarkable ability to build efficient systems, improve workflow efficiency by 20-30%, and reduce client query resolution time by approximately 40% through structured process optimization. Her proficiency in Google Workspace, Microsoft Office 365, and AI-assisted workflows, combined with expertise in tools like Planon, enables her to maintain high standards in deliverables. At Discovery Limited, she directed a high-volume helpdesk and switchboard, managing ±12,000 calls monthly, and achieved notable efficiency improvements through SOP development and reporting enhancements. Amanda also has extensive expertise in CRM and high-volume call handling, and she holds relevant certifications in remote work tools and methodologies.

Experience

  • Facilities Helpdesk & Switchboard Team Leader

    Discovery Limited · 2002 — 2025
    Led a helpdesk and switchboard team managing approximately 12,000 calls each month, coordinating activities both remotely and on-site across various departments. Oversaw a staff team of 8 to 12, providing mentoring, performance tracking, and developing SOP documentation for consistency. Managed and assigned 80 to 100 weekly maintenance, security, and cleaning requests utilizing Planon, ensuring accuracy in records and follow-ups. Established SOPs and reporting frameworks that enhanced workflow efficiency significantly, while supporting management in generating daily, weekly, and monthly reports. Enhanced client query resolution times through effective communication and structured processes, in addition to introducing the MANCO reporting system to improve cross-team communication and reduce manual reporting workload.

  • Switchboard Operator

    Discovery Limited · 1998 — 2002
    Handled switchboard operations, processing 1,500 to 2,000 calls monthly with a focus on professionalism and precision. Generated operational reports daily, weekly, and monthly, ensuring complete accuracy.

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