Amanda E.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformAbout
Amanda E. is an accomplished Customer Service Representative with over three years of experience in providing remote support across various digital channels, including phone, email, and live chat. Known for her expertise in complaint resolution and order management, she has consistently delivered strong customer satisfaction and first contact resolution. Her career includes significant roles at Reliance International and Expertnairen, where she processed high volumes of customer enquiries and maintained detailed CRM records. Additionally, Amanda's tenure at IROKOTV highlighted her ability to handle subscription and billing enquiries while strengthening customer retention. She is Zendesk Certified, demonstrating proficiency in CRM platforms and live chat support. Amanda's strong communication and problem-solving skills have been key in ensuring efficient escalation handling and collaboration with internal teams to enhance resolution times.
Experience
Customer Support Specialist
Reliance International · 2024 — 2025Handled a high volume of customer enquiries via phone, email, and live chat, ensuring accurate information was provided and customer satisfaction was upheld. Addressed issues related to orders, refunds, and account modifications, managing complex cases with thorough documentation for effective resolution. Kept precise CRM records and case notes for all interactions, fostering continuity within the support team. Worked alongside internal teams to resolve complex cases and identify issues proactively, contributing to improved resolution times.Customer Care Representative
Expertnairen · 2021 — 2023Addressed a significant number of customer queries through phone, email, and chat, delivering accurate information about services and efficiently resolving issues across various channels. Accurately processed order, refund, and account requests while maintaining detailed CRM records to ensure complete resolution of each case before closure. Enhanced customer satisfaction by providing reliable service, demonstrating empathy in communications, and paying consistent attention to detail. Coordinated with internal teams to manage complex escalated cases, ensuring clear communication and keeping customers updated until resolution.Customer Care Representative / Telemarketer
IROKOTV · 2019 — 2020Assisted customers with subscription, billing, and account inquiries in a hybrid support environment, ensuring accurate account information was maintained. Developed strong relationships by providing clear communication and tailored service, which contributed to customer retention. Assessed customer needs and suggested relevant subscription options, leveraging sales experience to facilitate revenue-generating conversations.
Skills & Expertise
Education
- PhilosophyObafemi Awolowo University · 2008 — 2012
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