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Amanda C. — Mid-Level Reservation Specialist from Zimbabwe

Amanda C.

Mid-Level Reservation Specialist

Zimbabwe 3-6 years
Open to offersNew to Platform
Languages
English
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About

Amanda C. is an accomplished Reservationist boasting significant expertise within the hospitality industry, particularly with African Sun Limited in Zimbabwe. She plays a pivotal role in the organization's timeshare division, Sun Vacations, where her strategic thinking and problem-solving skills have been crucial in stabilizing operations during critical transitions. Amanda effectively manages bookings and payments, ensuring seamless customer experiences. Her responsibilities also encompass preparing monthly occupational reports, overseeing daily bookings, and advising guests on local attractions. Prior to her current role, Amanda excelled as a Front Office Receptionist and Cashier at Holiday Inn Harare, where she managed guest check-ins and financial transactions, underscoring her adeptness in communication and exceptional interpersonal skills. Holding a Master of Science in Development Studies from Women's University and a Bachelor's degree from the University of Zimbabwe, Amanda is well-equipped with analytical skills and a comprehensive understanding of front office operations.

Experience

  • Reservations

    African Sun Limited · 2022 — Present
    Adapted quickly to stabilize the timeshare unit following staff departures. Addressed backlog issues in bookings, prioritized tasks, and set deadlines to update reservations. Generated monthly occupational reports and monitored daily bookings to ensure room readiness prior to guest check-in. Managed cash flow by processing payments and sending confirmation details to customers. Assisted guests in planning travel itineraries by recommending local attractions and provided support for booking modifications or cancellations.
  • Front Office Receptionist/ Cashier

    Holiday Inn Harare (African Sun Limited) · 2017 — 2022
    Facilitated check-in and check-out processes for guests, assigned rooms, and issued room keys. Handled payment transactions from guests and offered necessary information regarding hotel services.

Skills & Expertise

Education

  • Master of Science Degree in Development Studies
    Women’s University · — — 2015
  • Bachelor of Arts Degree
    University of Zimbabwe · — — 2013

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