Amanda H.
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Amanda H. is an experienced English Tutor and Customer Service Agent who has worked with Native Camp and Call Centre International. At Native Camp, she effectively delivered 25-50 minute 1-on-1 and small group classes via Zoom, adapting her teaching style for various age groups using TPR (Total Physical Response). She engaged young learners with gestures, props, and expressions, while older students received focused lessons in conversation, grammar, and exam preparation. As a Customer Service Agent, Amanda demonstrated her expertise in customer support and problem-solving, skillfully managing incoming calls, chats, and emails to troubleshoot and resolve customer complaints related to products, services, billing, and technical issues. Her clear communication and empathetic demeanor ensured that customer interactions were both effective and personable. Amanda holds a National Senior Certificate from Our Lady of the Rosary Secondary School.
Experience
English Tutor
Native Camp · 2024 — 2025Conduct 25-50 minute 1-on-1 or small group classes through Zoom or the teacher portal. Adhere to company curriculum or devise original lesson plans for freelance sessions. Employ Total Physical Response techniques with gestures and props for young learners aged 5-8. Modify language and activities according to age groups, utilizing games and songs for younger students, and focusing on conversation, grammar, writing, and exam preparation for older students. Maintain high energy on camera to engage children effectively.Customer Service Agent
Call Centre InternationalManage incoming calls, chats, and emails from customers on a daily basis. Address customer issues by asking questions to thoroughly understand their problems. Provide troubleshooting assistance and resolve complaints related to products, services, billing, delivery, and technical issues. Clearly explain processes using simple language, avoiding jargon. Follow company scripts while ensuring a human and empathetic tone in interactions.
Skills & Expertise
Education
- National Senior CertificateOur Lady of the Rosary Secondary School
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