Amber-Joy D.
Mid-Level Business Administrator
Open to offersNew to PlatformAbout
Amber-Joy D. is a versatile and highly organized Business Administrator and Executive Assistant with extensive experience in the automotive, retail, and corporate sectors. She has a proven track record of managing high-volume operations, including financial administration, client relationship management, and complex scheduling. At Fortune Crafted, she designed and maintained digital and hybrid filing systems and provided critical administrative support, including budgeting and financial reporting. Her role as an Executive Administrator at HYUNDAI Plumstead and MULTIFRANCHISE involved managing client communications, scheduling, and preparing detailed service documentation. Amber-Joy also contributed to effective administration in customer-focused roles at Sorbet and Amazon, where she handled customer communication and billing queries. In her freelance work, she delivered remote administrative support, focusing on calendar management and content preparation. She is currently enhancing her strategic expertise by pursuing a Higher Certificate in Business Management.
Experience
Business Administrator & Manager
Fortune CraftedOffered administrative and operational assistance to business leadership, while designing and organizing digital and hybrid filing systems. Responsibilities included preparing proposals, reports, and internal documentation, as well as managing accounts receivable and payable, invoicing, and bookkeeping data entry. Assisted in budgeting, expense tracking, and financial reporting. Coordinated meetings, created agendas, and followed up on action items. Maintained client communication, email follow-ups, and relationship records, and provided project administration support by tracking progress and documentation.Executive Administrator
HYUNDAI PlumsteadHandled high-volume client communication through phone, email, and WhatsApp, while coordinating scheduling, bookings, and service calendars. Prepared job cards, quotations, invoices, and costings, and maintained accurate records, reports, and daily administrative logs. Liaised with suppliers to manage warranty and service documentation and supported management with reporting, data capturing, and general administration.Executive Administrator
RENAULT & MITSUBISHI(MULTIFRANCHISE)Oversaw administration and managed high-volume switchboard operations. Scheduled bookings and coordinated service calendars while preparing and verifying invoices, job cards, and customer documentation. Maintained internal records, licensing documentation, and stock data, and logged customer queries, complaints, and follow-ups.Administration
SORBETCoordinated bookings and scheduling alongside customer communication, managing payments, cash-ups, and stock administration. Maintained organized records, reports, and filing systems while providing daily administrative and operational support.Administration
AmazonManaged customer communication remotely via email and chat, handling billing queries, refunds, cancellations, and replacements. Ensured accurate case records and customer documentation were maintained and delivered professional written communication and follow-up support.Freelance VA
nullSupplied remote administrative support for small businesses and clients, managing calendars, scheduling, and inbox organization. Assisted with marketing administration, copy editing, content preparation, and maintained communication records by responding to client inquiries. Organized folders, documents, and digital files while supporting general administrative tasks and ongoing operational needs.
Skills & Expertise
Education
- Higher Certificate in Business ManagementIQ Academy Online · 2025 — Present
- High School DiplomaSouth Peninsula High School Cape Town · 2013 — 2017
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