Amee C.
Mid-Level Customer Service Consultant
Open to offersNew to PlatformAbout
Amee A. C. is a seasoned professional with extensive experience in customer service and financial operations. As a Customer Service Consultant 2 at PayPal Philippines, Inc., from February 2020 to March 2026, she adeptly handled customer inquiries via email, chat, and phone. Her role included resolving B2B disputes related to PayPal debit card transactions and performing soft collections. Amee is proficient with CRM tools like Zendesk, Salesforce, and UMC and excels in communication through channels such as phone, Slack, and Skype. Previously, from April 2017 to February 2020, she served as a Senior Associate at Lufthansa Global Business Services, focusing on chargeback and fraud disputes, ensuring accurate processing within the general ledger for regions including Europe and the Americas. Amee's career also spans experiences in travel consultancy with United Airlines and quality control within the real estate sector. Her educational background includes a Bachelor of Science in Accountancy from Jose Rizal College.
Experience
Costumer Service Consultant 2
PayPal Philippines INC · 2020 — 2026Address inquiries from PayPal customers via email, chat, and phone. Manage disputes related to PayPal debit card transactions. Conduct soft collections by informing account holders about the effects of unpaid debts on their accounts. Demonstrate expert communication skills through various platforms, including phone, Slack, and Skype. Utilize tools such as Zendesk, Salesforce, UMC, and other CRM applications.Senior Associate(Accountant) Chargeback/Fraud Disputes – Account Receivables
Lufthansa Global Business Services · 2017 — 2020Maintain open items in the General Ledger pertaining to fraud and chargeback disputes for Europe, Germany, and the Americas. Ensure accurate application of credits by matching travel agency ACMs with invoices and bookings. Oversee travel agency Account Debit Memos and process refunds in compliance with policies. Monitor dispute status through the merchant or bank portal and execute monthly write-off postings for North America and Europe, downloading information to the SAP System.Customer Care Associate/Travel Consultant
United Airlines · 2012 — 2017Assist passengers with flight bookings both online and over the phone.TSR/CSR
TELETECH · 2012 — 2012Collaborate with operational and tele-services teams to ensure adherence to product implementation schedules.Quality Control Specialist
PMC BANCORP · 2011 — 2012Verify borrowers' declared employment information for home loan applications. Assess property listings and check credit scores using Equifax and TransUnion databases.Assistant Supervisor
International Data Conversion Solutions, Inc · 2005 — 2011Ensure accurate handling of consumer credit files and facilitate dispute processes. Provide ongoing coaching to agents to enhance accuracy in dispute management and respond to client inquiries.
Skills & Expertise
Education
- Bachelor of Science in AccountancyJose Rizal College · 1995 — 1998
- Degree not specifiedEast Negros Academy · 1986 — 1990
- Degree not specifiedToboso Elementary School · 1980 — 1986