Amira S.
Mid-Level Risk & Compliance Specialist
Open to offersNew to PlatformAbout
Amira S. is an experienced professional with a strong background in customer support and risk management. Currently, she serves as a Risk & Compliance Specialist II at Uber, where she engages with complex fraud and non-compliance cases, ensuring precision in decision-making and minimizing false positives. Her role involves enforcing adherence to internal policies and suggesting process enhancements that improve resolution accuracy. Prior to this, Amira excelled as a Customer Success Manager at Dopay LTD, where she enhanced customer experiences and coordinated between support and sales teams, utilizing SQL and Microsoft Office among other tools. Her career began at Teleperformance as a Travel Agent Supervisor, where she honed her communication and problem-solving skills in the demanding travel industry. Amira holds a Bachelor's Degree in Architecture from New Cairo Academy for Engineering, demonstrating her diverse skill set that includes expertise in AutoCAD and 3D design.
Experience
Risk & Compliance Specialist II
UBER · 2024 — 2025Handled complex fraud and non-compliance escalated cases from tier 1 for the Profile Photo team. Ensured accurate decisions, aimed at reducing false positives, and addressed sophisticated fraud attempts. Enforced internal policies and SOPs while escalating flags to stakeholders as necessary. Identified workflow gaps and proposed enhancements for improved resolution accuracy.Risk & Compliance II - Operations & Insights
UBER · 2025 — PresentConducted thorough investigations for risk appeals across various categories, including Fraud, Item Theft, Platform Abuse, and Intent to fraud/phish riders. Utilized available knowledge resources such as Taxonomy and SOPs to adhere to proper processes while completing daily priorities effectively.Customer Success Manager - CSM
Dopay LTD · 2023 — 2024Focused on developing a strong customer experience and building healthy working relationships as a liaison between the support and sales teams. Analyzed customer data to enhance the customer experience while conducting product demonstrations in both online and on-site settings. Established client retention goals and facilitated milestone processes for clients and employees.Travel Agent Supervisor - Tier 3
Teleperformance · 2023 — 2023Promoted to an escalation specialist at the travel agency, responsible for handling global escalations. Negotiated solutions and provided optimal resolutions to customers while multitasking effectively and gaining experience in research and professional email communication.Travel Agent
Teleperformance · 2022 — 2023Served as a customer service representative for a travel agency, where communication skills and problem-solving capabilities were developed. Operated in a high-stress environment within the airline industry while gaining a general understanding of travel and airline systems, including GDS systems.Environmental Officer
Ecotopia EEC · 2021 — 2022Participated in a training program at an environmental engineering office, handling site surveying and reporting. Assisted the manager with day-to-day tasks, which included scheduling meetings and arranging calls with existing and potential partners.
Skills & Expertise
Education
- Bachelor's Degree in ArchitectureNew Cairo Academy for Engineering · 2016 — 2021
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