Amit V.
Senior Business Analyst - Shipping & Supply Chain
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Amit V. is an accomplished Business Analyst with 13 years of expertise in International Shipping and Supply Chain Management (SCM), specializing in process improvement and global process transformation. Based in Mumbai, India, he has leveraged his capabilities at industry-leading firms like Maersk and CMA CGM. Amit excels in bridging complex operational data with strategic decision-making using tools like Power BI, Salesforce CRM, and SAP. During his tenure at Maersk, he initiated significant process improvements, such as improving CSAT by 10% in Europe and reducing booking processing effort by 480 minutes per week through automation. His work in transitioning Agent View to Solar Task Manager and implementing VBA automation has led to considerable efficiency improvements. He has received multiple awards for his impactful delivery and exceptional performance, cementing his reputation as a key player in the realm of logistics and shipping operations.
Experience
Business Analyst - Continuous Improvement
Maersk Global Service Centre · 2022 — 2026Analyzed and monitored organizational KPIs while identifying performance gaps through root cause analysis to drive improvement initiatives. Developed and maintained interactive dashboards and reports in Power BI to deliver actionable insights. Transitioned Agent View to Solar Task Manager, which enhanced global task visibility. Created VBA automation to significantly reduce manual reporting effort. Redesigned workflows for the NBA project, enhancing performance through stakeholder alignment. Implemented automation and process standardization to improve SLA adherence and productivity.Process Expert
Maersk Global Service Centre · 2017 — 2022Managed shipment requests utilizing Salesforce CRM, CHAT, and EDI. Coordinated logistics services by communicating effectively with internal and external stakeholders. Engaged in upselling Maersk SPOT services and collaborated with terminal operations to inform about late-arriving containers.Order Management Specialist
Cenveo Publisher Services · 2016 — 2017Processed customer purchase orders into the system and coordinated shipment arrangements with external vendors.Senior Executive – Operation Support
CMA CGM Shared Service Centre · 2013 — 2016Led international process transitions for various operational aspects while aligning workflows with global enterprise standards. Managed invoicing and claims related to Detention & Demurrage, and collaborated with container leasing companies and shipping lines. Established EDI connectivity with terminals and depots to enhance inventory management and operational efficiency.Operation Support Executive
MOL (IPS) · 2013 — 2013Ensured 100% accuracy in vessel expense reporting to the Japan HQ and managed the India Shipping Port Operation process.
Skills & Expertise
Education
- PG Diploma in Customs Clearance & Freight ForwardingUniversity of Mumbai
- Bachelor of Management Studies (BMS)University of Mumbai
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