Aml

Aml M. is a seasoned Quality and Compliance professional with over three years of experience in the BPO industry at Concentrix. Starting as a top-performing Customer Service Representative, he excelled to become a Quality Evaluator and Compliance Officer, showcasing his expertise in Quality Assurance (QA) and Compliance Monitoring. In his current role as Compliance Officer, Aml ensures strict adherence to company policies and international regulations through systematic audits and quality checks. As a Quality Evaluator, he provided structured coaching to enhance team performance and align services with client protocols. Proficient in Microsoft Office, particularly Advanced Excel, he leverages advanced technical skills to manage data and utilize CRM tools effectively. His educational background includes a Bachelor of Arts from Alexandria University, with proficiency in Arabic, Hebrew, and English.