Amylyn A.
Administrative & Operations Virtual Assistant
Open to offersNew to PlatformAbout
Amylyn A. is a seasoned Administrative & Operations Virtual Assistant with over a decade of experience in supporting international teams. She is proficient in areas like inbox and calendar management, executive support, CRM management, and process coordination. Throughout her career, she has enhanced operational efficiency and provided dependable support, enabling business leaders to focus on strategic priorities. At TaskUs Philippines, Amylyn efficiently managed customer support operations, maintaining high service standards and reducing customer wait times. Her role at CGI Philippines, Inc. involved handling a shared inbox, prioritizing incidents, and ensuring SLA compliance, thereby facilitating cross-functional collaboration and minimizing operational disruptions. Amylyn is also adept with tools such as Microsoft 365, Google Workspace, Salesforce, and Jira, which aid her in maintaining documentation and operational accuracy. Her educational background includes a Bachelor of Science in Computer Science from AMA Computer University.
Experience
Operations & Admin Officer
TaskUs Philippines – Proxima · 2025 — 2026Delivered administrative and customer support to facilitate smooth daily operations, enabling teams to address issues swiftly while upholding high client service standards. Addressed over 50 customer inquiries per day and consistently met SLA targets, contributing to service continuity and reduced wait times. Maintained operational records and reports, achieving 99% accuracy to support informed decision-making and audit preparedness.Administrative & Application Support
CGI Philippines, Inc.–Russell Investments · 2020 — 2025Oversaw a shared team inbox with high volumes of operational requests, prioritizing tasks and escalating critical issues to ensure SLA compliance. Coordinated calendars and scheduled bridge meetings among cross-functional teams, facilitating quicker incident resolutions and allowing technical teams to concentrate on core system issues. Managed daily file transfers exceeding 200 while ensuring SLA adherence and data integrity. Worked collaboratively with global teams to address application and data-related challenges, guaranteeing minimal operational disruptions.Service Desk Analyst – UNIX & Subsurface
CGI Philippines, Inc. – Equinor · 2018 — 2020Handled user access requests and provided support documentation, working with teams to ensure prompt onboarding and effective issue resolution. Addressed end-user requests for user access, SFTP accounts, and database support to ensure seamless business operations. Collaborated with technical teams for efficient incident resolution, resulting in minimized downtime and maintained service reliability.Service Desk Specialist
Alorica Philippines · 2016 — 2017Provided Level 1 technical and customer support, resolving user issues effectively while maintaining service quality. Administered support tickets, documentation, and escalations, consistently meeting SLA requirements for timely resolutions. Assisted with scheduling, reporting, and project coordination to keep teams organized and achieve operational deadlines.Workforce Specialist
Alorica Philippines · 2010 — 2016Produced workforce reports that informed staffing decisions for teams with over 100 employees, aiding in workforce planning optimization. Managed employee scheduling, staffing coordination, and attendance for large operational teams to sustain workforce coverage and service levels. Maintained administrative records and documentation to support effective daily operations and worked with operations leaders to enhance workforce efficiency through precise reporting and scheduling support.
Skills & Expertise
Education
- Bachelor of Science in Computer ScienceAMA Computer University
Interested in this professional?
Sign in as an employer to save this profile or invite Amylyn A. to a job.
Sign in as an employer