Ana P.
Mid-Level Human Resources and Billing Specialist
Open to offersNew to PlatformAbout
Ana P., based in Cebu, Philippines, is a results-driven professional with extensive expertise in both human resources and billing operations. She excels in streamlining business processes to enhance efficiency, specializing in the full HR lifecycle including recruitment, onboarding, employee relations, and payroll coordination. In her role as HR Manager at Leiva Assistants, Ana adeptly managed virtual assistant onboarding, training, and performance tracking, while ensuring accurate payroll processing. At WADIC, as a Client & People Success Lead, she oversaw HR and client-facing operations, developing SOPs to improve organizational clarity. Her experience also extends to comprehensive recruitment processes and workforce planning coordination in previous roles at YayChat and StepForward ABA. Ana's early career in pharmacy helpdesk at Optum fortified her skills in client-facing communication, claim troubleshooting, and insurance verification. She holds a BA in Psychology from the University of Cebu.
Experience
HR Manager
Leiva Assistants · 2024 — 2026Conducted interviews and screened candidates for virtual assistant positions. Onboarded new hires, including managing paperwork, system access, and orientation. Provided training and guidance to virtual assistants, and performed monthly team-wide training sessions. Monitored attendance, handovers, and performance metrics. Prepared monthly payroll and ensured timely payments. Conducted background checks for new employees and maintained organized records of HR processes and documentation.Client & People Success Lead
WADIC · 2022 — 2024Oversaw HR and client-facing operations, ensuring smooth processes and high satisfaction levels. Managed the complete employee lifecycle, including attendance and payroll records, contract drafting, and implementation of HR policies. Served as the primary contact for employee and client concerns, strengthening relationships and resolving issues. Led client success initiatives by preparing contracts, managing weekly billing, and coordinating team projects. Created and documented Standard Operating Procedures for HR and client retention processes.HR Supervisor
WADIC · 2019 — 2022Managed the recruitment lifecycle, from job postings and candidate screening to interviews and onboarding. Maintained employee records, contracts, and HR documentation for compliance. Provided support for payroll through accurate attendance and benefits data. Handled client invoicing, including preparation, tracking payments, and dispute resolution while collaborating on reconciliation with the finance team. Supervised hiring processes for various roles and coordinated strategic workforce planning with department heads.Senior Recruiter
StepForward ABA · 2018 — 2019Sourced and recruited qualified candidates for various roles, particularly focusing on BSBA and RBT positions. Conducted thorough candidate assessments and interviews to ensure alignment for administrative and behavioral therapy roles.Senior HR Specialist
YayChat · 2016 — 2018Managed the full-cycle recruitment process, including sourcing, screening, and onboarding candidates. Recruited qualified voice room hosts and support staff. Developed recruitment strategies across job platforms and social media channels. Conducted behavioral and competency-based interviews, and coordinated onboarding and orientation for new employees. Maintained employee records and monitored performance and attendance metrics. Collaborated with management on staffing requirements and addressed employee concerns and disciplinary issues.Pharmacy Helpdesk/Rx Claim Benefits
Optum · 2015 — 2016Handled incoming calls or tickets from pharmacists regarding rejected claims and troubleshooting issues, including incorrect member information and prior authorizations. Reviewed pharmacy payer billing information for accurate claim processing. Utilized Pharmacy Benefit Management systems to update member records. Provided guidance to pharmacies on claim resubmission and prior authorization verification while ensuring compliance. Processed and troubleshot prescription claims involving various insurance plans and documented all interactions in systems.
Skills & Expertise
Education
- Bachelor of Science in PsychologyUniversity of San Carlos · 2012 — 2017
- Bachelor of Science in PsychologyUniversity of St. La Salle · 2010 — 2012
- Bachelor of Arts in PsychologyUniversity of Cebu
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