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Ana N. — Junior Customer Service Specialist from United States

Ana N.

Junior Customer Service Specialist

United States 1-2 years
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About

Samantha A. is a dedicated professional with over three years of experience in customer service, sales, and educational consultancy. Based in Mexico City, she has worked with companies like SERMAIND, EDUINNOVA, and TEMYN, where she contributed to client engagement, managing sales, and customer inquiry follow-ups. At SERMAIND, she focused on customer service and sales management, while at EDUINNOVA, she excelled as an Educational Consultant, handling client engagement and educational advisement via social media. Her role at TEMYN involved managing social media advertising and client account management. Samantha's academic background includes incomplete studies in Human Geography at UAM-I. Additionally, she enhances her professional skills through training in labor capabilities and software management, including Excel and ASPEL. Proficient in social media tools like WhatsApp Business and Facebook, Samantha maintains a commitment to effective communication and problem-solving within team settings.

Experience

  • Sales

    SERMAIND · 2023 — 2024
    Engaged in customer service, managed sales processes, and monitored order follow-ups.
  • Educational Advisor

    EDUINNOVA · 2021 — 2022
    Provided customer service, followed up on registrations, managed sales, and offered educational advice via social media.
  • Social Media Manager

    TEMYN · 2019 — 2020
    Handled social media advertising, managed a client portfolio, oversaw sales processes, and provided customer service.

Skills & Expertise

Education

  • Licenciatura en Geografía Humana (inconclusa)
    UAM-I · 2013 — 2016

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