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Ana P. — Mid-Level Technical Support Specialist from Philippines

Ana P.

Mid-Level Technical Support Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Ana P. is a seasoned professional based in Muntinlupa City, Philippines, with extensive experience in customer service and technical support roles. From April 2021 to June 2026, she served as a Technical & Account Billing Specialist and Outbound Sales Representative at IQOR, handling difficult customer situations and identifying client needs to ensure high satisfaction rates. Previously, Ana worked at SYKES for Verizon as a Technical Service Representative, where she performed remote troubleshooting and coordinated network solutions. At SLK Global for Fifth-Third Bank, she was a Bank Account Specialist, managing banking inquiries. Her early career included customer service roles for Capital-One Bank and MetLife Insurance at SYKES, where she managed calls and explained policy details. Ana holds a B.S. in Nursing from Our Lady of Fatima University and is proficient in Salesforce, Microsoft Office, and collaboration tools like Slack and Zoom.

Experience

  • Technical & Account Billing Specialist / Outbound Sales Representative

    IQOR (TMobile for Business) · 2021 — 2026
    Managed challenging customer situations with professionalism and empathy while efficiently identifying client needs to present product and service value.

  • Technical Service Representative

    SYKES (Verizon) · 2019 — 2021
    Conducted step-by-step remote troubleshooting to address common and complex technical issues, escalated significant problems, and coordinated with Field Technicians and Network Engineers for follow-ups.

  • Bank Account Specialist

    SLK GLOBAL (Fifth-Third Bank) · 2017 — 2019
    Assisted customers with their inquiries, requests, and concerns related to savings and checking accounts and associated banking services.

  • Customer Service Representative

    SYKES Ortigas (Capital-One Bank) · 2015 — 2017
    Handled 40-60 inbound calls daily, providing support to cardholders for inquiries and concerns.

  • Customer Service Representative

    SYKES Makati (MetLife Insurance) · 2013 — 2015
    Clearly explained policy details, including coverage limits, deductibles, exclusions, premium rates, and payment processes.

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