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Ana P. — Senior Operations & Administrative Coordinator from Philippines

Ana P.

Senior Operations & Administrative Coordinator

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Ana Patricia R. is a seasoned Virtual Assistant and Operations Coordinator with over 5 years of experience providing administrative and operational support across construction, logistics, and insurance sectors. With expertise in managing scheduling, client coordination, and accounting tasks, she effectively employs tools like QuickBooks Online, Google Workspace, and Slack to automate workflows and enhance communication. Her role in a construction company involved coordinating schedules for over 20 clients, maintaining operational efficiency through SOP development, and managing financial records. Ana Patricia’s adept use of CRM systems facilitates smooth multi-channel client communication while her proficiency in social media management bolsters brand engagement. Academically grounded with a Bachelor of Science in Marketing Management from Bulacan State University, she is prepared for diverse support needs, offering flexibility across various time zones.

Experience

  • Operations & Administrative Coordinator

    Construction Company · 2025 — 2026
    Managed the scheduling and calendar coordination for management and over 20 clients to ensure conflict-free timelines and precise project updates. Maintained daily communication with construction clients through various channels, delivering project updates and follow-ups. Developed and maintained Standard Operating Procedures (SOPs) to enhance operational efficiency. Performed accounting tasks such as uploading receipts, reconciling with bank statements, preparing estimates, converting them into invoices, and processing payments with QuickBooks Online. Created clear scopes of work to outline project deliverables and responsibilities. Crafted and managed social media content to boost brand visibility. Organized digital files, contracts, and project documentation to facilitate operational compliance.

  • Virtual Assistant

    CSR Logistics · 2024 — 2025
    Delivered multichannel customer support through email, phone, and SMS. Conducted compliance audits and utilized logistics tools to track deliveries. Coordinated internal updates via platforms like Slack, Google Workspace, and 3CX.

  • Assistant Restaurant Manager

    Jollibee · 2023 — 2024
    Supported the Restaurant Manager in achieving sales targets by suggesting promotional strategies for Packaged Programs. Assisted with daily operations and the effective implementation of store initiatives.

  • Customer Service Representative

    Non-Life Insurance · 2020 — 2023
    Managed policy data using Ezlynx and DocuSign. Provided support through RingCentral and navigated insurance platforms including Mercury, Travelers, and Hippo. Conducted compliance audits and tracked documents for agents through Ezylynx and a tracker.

  • Marketing Coordinator

    Shakey’s · 2017 — 2018
    Conducted comprehensive training sessions for restaurant staff, emphasizing exceptional service in alignment with corporate values and operational excellence.

  • Restaurant Trainer & Food Server

    Shakey’s · 2016 — 2017
    Facilitated engaging events as a party host, ensuring a memorable customer experience through personalized service.