Ana M.
Mid-Level eCommerce Customer Service Representative
Open to offersNew to PlatformAbout
Ana P. is an experienced Customer Service Representative with a background supporting industries such as eCommerce, retail, travel, telecom, dispatching, and healthcare. Her recent roles include resolving complex customer issues and exceeding sales targets at FitnessHealth LTD, achieving high on-time dispatch rates for Bay Area Carpet Cleaning, and reducing cancellation rates at Ark Project LLC. Ana is proficient in platforms like Amazon Seller Central, HubSpot, and Amadeus, applying these tools to order processing, dispatching, and handling customer inquiries. She has also managed claim inquiries for Teletech|UHC, supported retention for SiriusXM at Results, and ensured booking and scheduling accuracy at Holiday Home Cleaning, consistently contributing to operational efficiency across multiple service-focused environments.
Experience
CUSTOMER SERVICE REPRESENTATIVE
Holiday Home Cleaning · 2025 — 2025Coordinated booking and scheduling via phone, email, and online platforms, while handling administrative tasks and record-keeping.CUSTOMER SERVICE REPRESENTATIVE
Bay Area Carpet Cleaning · 2022 — 2024Prioritized timely dispatch for customer appointments and navigated high-pressure situations in carpet cleaning services.CUSTOMER SERVICE REPRESENTATIVE
FitnessHealth LTD · 2022 — PresentManaged challenging customer concerns, addressed complex customer issues, and consistently exceeded target sales.CUSTOMER SERVICE REPRESENTATIVE
Ark Project LLC · 2022 — 2022Generated a high sales rate while contributing to the reduction of cancellation rates through customer engagement.CUSTOMER SERVICE REPRESENTATIVE
Teletech| UHC · 2020 — 2022Handled claims inquiries and issued claim status updates while providing information on insurance coverage options in the healthcare industry.CUSTOMER SERVICE REPRESENTATIVE
Results | SiriusXM Account · 2018 — 2019Focused on customer retention as a Retention Specialist for Sirius XM and worked to reduce subscription cancellations.CUSTOMER SERVICE REPRESENTATIVE
Alorica/Macys Account · 2017 — 2018Resolved complex customer issues and supported high customer satisfaction ratings for Macy's account.
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