Ana M.

Ana M. P. is a seasoned Customer Service Representative hailing from Davao City, Philippines, with a strong focus on handling customer concerns, billing inquiries, and healthcare accounts. Her career in the BPO industry, spanning over three years, has sharpened her communication abilities and adaptability in high-pressure environments. Ana's tenure with companies such as Alorica and Transcom included managing inbound calls, resolving technical and billing issues accurately, and maintaining compliance and performance metrics. At Optum, she focused on US-based healthcare benefits and claims, delicately managing sensitive information and ensuring clients understood coverage options comprehensively. Ana's expertise in using software like Rxclaim, Express Scripts, Maestro, and Avaya underscores her technical prowess. Ana, a graduate of Bachelor of Secondary Education majoring in English, also boasts a merits-rich academic background, including awards in research and leadership.