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Ana R. — Senior Operations & Workflow Support Specialist from Philippines

Ana R.

Senior Operations & Workflow Support Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Ana R. is a seasoned Remote Operations & Workflow Support Specialist with over eight years of experience supporting founders, executives, and teams within startups and global organizations. Her background spans multiple industries, including travel and luxury cruise, real estate, accounting and professional services, and property management. Ana has a proven track record in streamlining operations, managing high-volume communications, and maintaining CRM systems to support business scalability. Her responsibilities have included executive inbox management, project and vendor coordination, process improvement through SOP development, and database accuracy. Ana's experience with organizations such as Humming Homes, Verbit.ai, CBRE, SGV & Co., Teleperformance, and Convergys showcases her expertise in remote collaboration, client communication, and operational support for business development and client service teams.

Experience

  • Remote Property & Project Manager

    Humming Homes (Acquired) · 2022 — 2023
    Oversaw operations and maintenance tasks for assigned residential properties, resolving property management issues while upholding high service standards. Coordinated efforts between vendors and internal teams for project execution and maintenance, ensuring timely communication with clients regarding service requests.

  • Strategic Operations & Executive Support Partner

    Freelance | Supporting Startups, Founders & Small Businesses · 2022 — Present
    Collaborated with founders and leadership teams to optimize operations and manage client communications, implementing systems to facilitate business growth. Managed high-volume executive inboxes by prioritizing urgent communications for timely follow-ups. Provided daily operational support, workflow management, and project coordination for CEOs. Developed and instituted standard operating procedures (SOPs) to enhance efficiency, performing extensive data entry and maintaining accurate client records within CRM systems. Designed tracking systems and dashboards for monitoring client status and operational follow-ups, while coordinating with vendors and partners to ensure seamless project execution and maintaining effective client relationships.

  • Legal Annotator/Transcriptionist

    Verbit.ai · 2019 — 2022
    Executed legal transcription and annotation assignments with a focus on accuracy, reviewing drafts for spelling, grammar, formatting, and consistency. Upheld strict confidentiality and compliance standards when handling sensitive legal documents.

  • Associate/Facilities Support

    CBRE · 2018 — 2019
    Assisted in facilities management operations for Macquarie Bank, managing employee access control cards and addressing facility and security requests via email, phone, and chat support.

  • Executive Assistant

    SGV & Co. · 2016 — 2018
    Handled executive calendars, email communications, and the coordination of meetings. Organized appointments, traveled arrangements, and team meetings while providing administrative support to accounting teams and leadership.

  • Customer Service and Technical Support

    Teleperformance & Convergys · 2014 — 2016
    Delivered customer support by addressing account issues and providing accurate product/service information. Assisted teams and executives with technical meeting setups and coordinated conferences, ensuring high service standards while supporting clients and internal teams.

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