Ana R.
Mid-Level Sourcing Specialist
Open to offersNew to PlatformAbout
Ana R. is a seasoned professional specializing in customer operations, international sourcing, and data management. With demonstrated expertise as a Customer Claims Specialist at Zero Variance, Ana skillfully managed mobile phone insurance claims for Assurant Insurance, overseeing the entire process from claims management to repair logistics. Her role required effective problem solving, orchestrating three-way calls to assist customers with coverage issues. Ana’s proficiency in sourcing was further honed during her tenure as a Sourcing Specialist at Altiam cx for Swagup, where she facilitated new product onboarding and ensured compliance by coordinating with international suppliers. Ana's commitment to cross-functional communication with Sales and Operations teams helped eliminate supply chain bottlenecks. With advanced skills in Microsoft Office and fluency in both Spanish and English, Ana brings a robust skill set to any growth-oriented team.
Why hire me
I’m responsible, adaptable, and genuinely committed to providing great customer service. I have over two years of customer support experience, handling customer concerns, orders, refunds, appointments, and product-related questions. I also have experience as a Sourcing Specialist, where I worked with suppliers, product information, documentation, and internal teams, which strengthened my attention to detail and problem-solving skills. I’m a quick learner, comfortable working independently, and always willing to take on new challenges. I bring reliability, professionalism, and a positive attitude to the team and ensure customers feel heard and supported.
Experience
Sourcing Specialist / Procurement Analyst
[Altiam cx - Client Swagup] · 2024 — 2026Oversaw the onboarding process for new products by managing setup, data editing, and executing thorough quality checks requested by high-profile clients. Coordinated with international factories and vendors to collect and verify technical information, product images, and documentation before market launch. Conducted compliance and data audits, ensuring accuracy of product specifications, including Country of Origin (COO), tariff codes (HTS), and customs compliance. Maintained communication with Sales and Operations teams to address supply chain bottlenecks and ensure timely product launches.Customer Claims Specialist
Zero Variance · 2023 — 2024Managed mobile phone insurance claims from initiation to completion by utilizing policy details to provide accurate customer responses and secure payment processing. Directed repair logistics by coordinating technical appointments, identifying authorized service centers, and establishing delivery timelines to inform customers about expectations. Facilitated three-way calls with wireless carriers to advocate for customers and resolve complex coverage issues.
Skills & Expertise
Education
- High School Degree in Sciences and HumanitiesEVANS School · 2021 — 2023
- Primary and High School EducationSunshine Christian Bilingual School · 2011 — 2021
Photos
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