Ana V.

Oversaw international collections, optimized currency flow, and coordinated payments to local suppliers while maintaining rigorous financial control. Managed foreign trade operations, documentation, and invoicing while ensuring consistent communication with international clients. Was brought in to restructure an area with poorly defined internal processes and multiple pending tasks, redesigning the department into two operational units to enhance efficiency, reduce complaints, and professionalize management. This restructuring improved digital communication, increased team autonomy, and demonstrated capability in managing complex operations through asynchronous channels.

Managed collections and current accounts independently, maintaining daily communication with clients via email to reduce collection timelines. Planned projections to optimize cash flow, overseen recovery of debtors and bounced checks. Administered banking movements, securities, eCheqs, and withholdings. Analyzed exchange rate discrepancies and supervised electronic invoicing using Tango while managing data through Excel to ensure accuracy and efficiency in processes.

Possessed over 25 years of experience at a Ford dealership focused on administrative and financial management, team coordination, and operational improvements. Handled invoicing, current accounts, supplier relations, and repair orders while adhering to ISO 9001:2015 standards. Developed reports for the Ford terminal and contributed to process optimization, enhancing customer satisfaction over three consecutive years.