Ana P.
Junior Operations Assistant
Open to offersNew to PlatformAbout
Ana P. is a seasoned Operations Assistant at Pagbank, where she excels in handling client onboarding processes by overseeing lead approval, contract validation, and data verification. Her role involves ensuring compliance with internal policies and maintaining high-quality standards for account activation. She collaborates with commercial and legal departments to enhance efficiency and accuracy in client integration. Previously, Ana brought her expertise to Rappi Brasil and Manpower Staffing Ltda, working as an Administrative Assistant, where she focused on onboarding procedures, contract analysis, and client data management. At Atento Brasil, she worked as a Digital Relationship Assistant, addressing customer queries about banking processes. With a robust educational background in Human Resources and ongoing studies in Psychology, Ana has honed skills in resource management and customer experience, bolstered by her proficiency in Microsoft Office Suite and CRM systems.
Experience
Administrative Assistant
Rappi Brasil · 2022 — 2024Managed onboarding and document validation, including contract analysis and lead assessment to integrate clients onto the platform. Conducted spreadsheet analysis and data entry, registered clients in the system, handled email communications, and updated, corrected, and approved menus.Administrative Assistant
Manpower Staffing Ltda · 2022 — 2022Executed onboarding procedures for Rappi, focusing on contract analysis, document validation, and lead evaluation to facilitate client integration onto the platform. Responsible for spreadsheet management, client registration in systems, email correspondence, ensuring customer experience, lead approval, and training new partners.Digital Relationship Assistant
Atento Brasil · 2020 — 2021Provided inbound customer support, offering guidance on Banco Pan's processes, including digital banking information, onboarding procedures, and addressing specific inquiries related to digital accounts. Handled client registration and relevant instructions for digital account integration.Office Assistant
Atento Brasil SA · 2019 — 2020Conducted activities within the Human Resources department, particularly in recruitment and selection. Responsibilities included screening resumes, validating hiring documents, scheduling medical exams, managing the hiring process, administering behavioral tests, providing feedback post-selection, data entry for candidate admissions, conducting evaluations, and announcing job openings on platforms like Catho, Infojobs, and Gupy, along with other HR-related tasks.Operations Assistant
PagbankProvided operational support in customer onboarding processes, including approving leads, validating contracts, and verifying banking data. Focused on document analysis, compliance with internal policies, and ensuring data quality for account activation. Collaborated with commercial and legal departments to facilitate the efficient onboarding of new clients, while monitoring indicators and promoting continuous improvements in operational workflows.
Skills & Expertise
Education
- Higher Education in Psychology - In ProgressFaculdade Anhanguera
- Higher Education in Human Resources ManagementUniversidade Cidade de São Paulo
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