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ANA M. — Mid-Level Technical Support Specialist from Philippines

ANA M.

Mid-Level Technical Support Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Ana M., an accomplished professional based in Biliran, Philippines, brings extensive experience in customer service and technical support, primarily through her impactful tenure at Qualfon Philippines Inc. in Cebu City. From October 2018 to April 2026, she excelled as a Sales Chat Support specialist, providing high-quality technical assistance for mobile devices and enhancing customer satisfaction while strategically upselling airtime packages. Prior to this role, from September 2016 to October 2018, Ana served as a Technical Chat Auditor/Mentor, where she honed agents' communication skills and ensured procedural compliance. Additionally, her experience includes a management role at Fooda Saversmart Corporation as a Section Head, overseeing product availability and pricing accuracy. Ana's educational foundation is a Bachelor of Science in Information Technology from the University of the Visayas, reinforcing her technical acumen in Chat and Messaging Software and Technical Troubleshooting.

Experience

  • Sales Chat Support, Customer Service & Technical Chat Support

    Qualfon Philippines Inc. · 2018 — 2026
    Provided technical support and resolved issues related to mobile devices and services while ensuring high customer satisfaction. Engaged in strategic upselling of airtime packages and data plans tailored to customer usage.

  • Technical Chat Auditor/Mentor

    Qualfon Philippines Inc. · 2016 — 2018
    Guided technical chat agents in enhancing their communication skills, emphasizing proper grammar, sentence structure, and maintaining a professional tone. Monitored service quality by ensuring compliance with guidance flows and standard procedures.

  • Customer Service Representative

    Qualfon Philippines Inc. · 2013 — 2016
    Addressed various customer inquiries and facilitated troubleshooting for basic hardware and software issues on mobile devices.

  • Section Head

    Fooda Saversmart Corporation · 2013 — 2013
    Oversaw product availability and pricing accuracy, collaborating with sales merchandisers to avoid stockouts and maintain current labeling.

Skills & Expertise

Quality MonitoringSales SupportCustomer ServiceChat SupportCustomer Service RepresentativeTechnical Support SpecialistInformation Security Analyst

Education

  • Bachelor of Science in Information Technology
    University of the Visayas · 2008 — 2012