Ana M.

Ana M. is a seasoned professional with over seven years of experience in remote customer support, working with U.S. companies across various industries. Currently pursuing an Associate Degree in Digital Business Management at Universidad de La Salle in Cali, she has a rich background in English language teaching. Her current role as a Customer Advocate at Serenity Kids exemplifies her capacity to provide exceptional email-based support and strategic guidance, contributing to a culture of continuous improvement and operational excellence. Previously, Ana has excelled in sales roles, such as at Serenity Auto Shipping and POS Solutions, showcasing her adeptness in driving results for the American market. Additionally, Ana has a strong command of Microsoft Office and is proficient in English, French, and Spanish, further enhancing her ability to operate in bilingual environments. Her educational journey also includes a Bachelor’s degree in Foreign Languages from Universidad Santiago de Cali. Ana's extensive experience and dedication make her an invaluable asset in fostering positive client relations and team dynamics.