Anacleto P.
Mid-Level Customer Service Specialist
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EnglishTagalog
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About
Anacleto S. is an experienced professional based in South Cotabato, adept at maintaining productive customer interactions and problem-solving within various industries, including telecommunications and customer service engineering. He currently works in First Level Maintenance at Power Network and Care Inc., where he develops frameworks to standardize processes and ensures smooth project execution. His role involves collaborating with team members to achieve target results and managing complaints with effective communication. Previously, Anacleto served as a Customer Service Engineer at Moderntech Computer Systems Inc., coordinating project-based activities and ensuring client satisfaction through efficient resolution of issues. Earlier in his career, he refined his skills in customer service and quality control at SmartComp Solutions and Cotabato Sugar Central Company, where he maintained meticulous records and conducted thorough quality inspections to uphold standards. Anacleto holds a Computer Hardware Servicing National Certificate II and brings a strong background in executing and managing client contractual agreements.
Experience
First Level Maintenance
Power Network and Care Inc. · 2021 — PresentDeveloped a project-based framework to standardize processes and facilitate project execution. Worked collaboratively with team members to reach target results. Managed customer complaints using calm and clear communication, alongside problem-solving strategies. Ensured the maintenance of clean and safe working environments to minimize accident risk.Customer Service Engineer
Moderntech Computer Systems Inc. · 2020 — 2021Oversaw project-based activities, ensuring timely execution that aligned with client requirements. Effectively resolved customer inquiries, issues, and complaints to achieve mutually beneficial solutions. Updated customer records after each interaction, maintaining data accuracy and privacy compliance. Maintained regular communication with team members to clarify expectations.Customer Service Engineer
SmartComp Solutions · 2017 — 2020Managed project-based activities to ensure timely delivery in accordance with client specifications. Addressed and resolved customer inquiries, issues, and complaints efficiently. Consistently updated customer records with every interaction, ensuring adherence to data accuracy and privacy standards. Fostered clear communication with team members to align on expectations.Call Center Agent/Representative
Six Eleven Global Solutions · 2016 — 2017Completed a three-month internship focused on customer service, assisting clients with inquiries and issue resolution. Enhanced customer satisfaction through friendly and informative service. Effectively handled and resolved customer concerns regarding product sales and service problems. Maintained composure under pressure while managing client complaints.Purchaser/Warehouseman
Eca Cold Store Plus · 2016 — 2016Fulfilled contractual obligations for clients, ensuring compliance with established terms while enhancing client satisfaction. Negotiated terms on pricing, credits, and transportation with suppliers. Fostered strong relationships with suppliers to facilitate smooth negotiations and favorable agreements. Reviewed contracts and assessed quotations from suppliers.Labeler/Warehouse Dept.
Ocean Canning Corp. · 2016 — 2016Coordinated job order processes to ensure smooth and timely fulfillment. Collaborated effectively with team members to reach target goals. Managed customer complaints utilizing clear communication and problem-solving skills. Maintained a clean and safe working environment to mitigate accident risks.DJ/ Marketing Staff
DXGM 97.9 XFM · 2015 — 2015Delivered on contractual obligations throughout the year. Engaged confidently and charismatically with the public. Demonstrated spatial awareness while performing in various environments. Adjusted performances based on audience reactions to enhance engagement.Quality Checker/ Quality Control Quality Assurance
Cotabato Sugar Central Company Incorporated · 2013 — 2014Executed client contractual agreements to ensure adherence to quality standards. Promptly resolved quality-related issues, supporting corrective and preventative actions. Kept detailed records of quality inspections for audit purposes, and conducted regular in-process and final inspections utilizing manual techniques.Area Technician
Smartmatic · 2013 — 2013Coordinated the job order process to ensure accuracy and timely completion. Worked collaboratively with team members to achieve designated results. Managed complaints by applying calm communication and problem-solving approaches. Ensured the work environment remained clean and safe to prevent accidents.Quality Checker/ Quality Control Quality Assurance
Cotabato Sugar Central Company Incorporated · 2012 — 2013Oversaw client contractual agreements to ensure compliance and satisfaction. Resolved quality-related issues effectively, facilitating corrective and preventative measures. Maintained meticulous records of quality inspections and findings for audit purposes, performing regular in-process and final inspections using manual techniques.Quality Checker/ Quality Control Quality Assurance
Cotabato Sugar Central Company Incorporated · 2012 — 2012Finalized client contractual agreements to ensure compliance with quality standards. Handled the prompt resolution of quality-related issues, enabling swift corrective and preventative actions. Maintained comprehensive records of quality inspections for audit purposes, carrying out regular in-process and final inspections through manual methods.Office Staff
Commission on Election · 2010 — 2010Managed a range of daily office operations and administrative duties to streamline workflow and enhance efficiency. Responded to phone inquiries and executed clerical tasks, addressing questions and concerns while escalating complaints to management when necessary. Organized and stored hardcopy files systematically.Area Supervisor
Smartmatic · 2010 — 2010Coordinated job orders to ensure timely fulfillment of services. Collaborated with leadership to formulate and implement action plans aimed at protecting company assets and profitability. Monitored employee performance and devised improvement plans while establishing monthly goals and deadlines aligned with company growth objectives.Office Clerk
Department of Agrarian Reform · 2009 — 2009Organized and systematically stored hardcopy files. Handled document photocopying, file updates, and fax communications for staff requirements. Managed confidential documents with discretion, adhering strictly to data protection protocols.
Skills & Expertise
Education
- TertiaryMatalam Polytechnic College · 2010 — Present
- High SchoolMatalam High School · 2006 — Present
- ElementarySeventh Day Adventist Elementary School · 2002 — Present
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