Anajane I.
Mid-Level Dental Insurance Specialist
Open to offersNew to PlatformPortfolios
About
Anajane I. is a seasoned professional with a diverse background in dental insurance verification and virtual administrative support. Her recent role as an Insurance Verification Specialist and Accounting Reconciliation Specialist at Celebrate Dental & Braces saw her ensuring the accuracy of dental insurance information and supporting financial reconciliation tasks. Anajane's tenure as an Insurance Billing Specialist and Practice Revenue Analyst at Zentist provided her the opportunity to process EFT and ERA enrollments, enhancing payment accuracy for Dental Service Organizations. She also managed administrative operations using tools like Google Suite and Outlook. Earlier, she honed customer service skills at Concentrix Convergys Inc. as a Customer Services Associate and as a Product Ready Trainer, focusing on onboarding and developing training programs. Anajane holds a Bachelor of Science in Business Administration Major in Marketing Management from the University of Mindanao Panabo College.
Experience
Resident Support
Beagle Inc. · 2025 — 2026Provided support to residents by addressing inbound calls and emails from tenants and property managers regarding insurance policy inquiries and charge removal requests. Facilitated tenant retention by communicating the benefits of the Tenant Protection Program and promoting ongoing enrollment. Reviewed accounts, resolved discrepancies, and collaborated with internal teams for accurate and timely communication, while adhering to established Standard Operating Procedures (SOPs) and identifying opportunities for process improvements. Utilized tools such as ClickUp, Freshdesk, and property management systems to effectively manage cases.Insurance Verification Specialist | Accounting Reconciliation Specialist
Celebrate Dental & Braces · 2025 — 2025Verified dental insurance coverage, eligibility, and benefits for patients prior to their appointments and procedures. Engaged with insurance companies to gather detailed information on coverage, co-pays, deductibles, and limitations. Documented insurance details in patient records to facilitate claims processing and billing, while reviewing financial transactions to ensure accuracy and completeness. Assisted in month-end and year-end closing processes by providing reconciliation reports and analysis.Insurance Billing Specialist | Practice Revenue Analyst
ZENTIST · 2023 — 2025Processed Electronic Fund Transfer (EFT) and Electronic Remittance Advice (ERA) enrollments for dental insurance, ensuring timely payment for Dental Service Organizations (DSOs). Employed tools such as Slack, Google Suite, and Outlook to enhance operational workflows and communication. Managed client calendar scheduling, meetings, and follow-ups, in addition to performing administrative duties including data entry, document management, and email correspondence.Customer Services Associate | Chat & Call Support
Concentrix Convergys Inc. · 2017 — 2023Delivered outstanding customer service through chat support, addressing inquiries and resolving complaints to ensure customer satisfaction. Efficiently managed multiple chat interactions while providing product information, order processing, and technical support.Product Ready Trainer | Team Leader Trainee
Concentrix Convergys Inc. · 2018 — 2020Facilitated the training and onboarding of new hires, developing training materials and fostering team coordination for effective workflow. Assisted with performance evaluations and tracked training progress, making adjustments to programs to align with organizational and employee development objectives.
Skills & Expertise
Education
- Bachelor of Science in Business Administration Major in Marketing ManagementUniversity of Mindanao Panabo College · 2013 — 2017