Analyn P.
Mid-Level Virtual Assistant Manager
Open to offersNew to PlatformAbout
Analyn P. is a seasoned Virtual Assistant and Client Success Manager with a robust history in administrative support and client management. She obtained her Diploma in Information Technology from the Systems Technology Institute in 2002. She has successfully managed teams of Virtual Assistants at both StartVirtual and Vortex Virtual, ensuring quality service through rigorous coaching and training. In her role as a Customer Support Representative at Teleperformance and APAC Customer Solutions, Analyn excelled in handling phone inquiries, account management, and troubleshooting, thereby enhancing customer satisfaction. Her proficiency in Microsoft Office and client management is complemented by her content creation expertise. At DeVore Recruiting, she demonstrated her skills as a Recruitment Associate by sourcing and screening candidates effectively. Her extensive experience in back-office tasks and content calendar management further underscores her role as a critical asset in any team. Analyn resides in Cebu, Philippines, where she continues to refine her skills in support and management.
Experience
Team Lead/ Virtual Assistant
Vortex Virtual · 2023 — 2025Managed a team of Virtual Assistants, focusing on the maintenance of service quality. Served as the communication link between clients and Virtual Assistants, handled account management, and engaged in back office administrative responsibilities. Provided training and coaching to Virtual Assistants as required.Client Success Manager(CSM)/ Virtual Assistant
StartVirtual · 2022 — 2023Supervised a team of Virtual Assistants, ensuring the quality of services. Acted as the main contact for clients and Virtual Assistants while managing accounts. Performed back office administrative tasks and conducted coaching and training for Virtual Assistants to uphold service standards.Recruitment Associate/Sourcer
DeVore Recruiting · 2022 — 2023Searched for suitable candidates based on clients' specifications, performed initial screenings for job positions, scheduled interviews for clients, and utilized various job platforms to find potential candidates.Virtual Assistant/ Email Support Representative
Altitudeads · 2020 — 2021Addressed email inquiries from clients, ensured customer satisfaction, and managed accounts. Engaged in back office administrative tasks.Chat Support Representative
Convergy · 2010 — 2011Managed chat inquiries from clients, ensuring a high level of customer service and satisfaction. Handled account management and provided basic troubleshooting assistance.Customer Support Representative
APAC Customer Solutions · 2007 — 2008Addressed phone inquiries, managed accounts, processed orders, and handled general queries, ensuring customer satisfaction through effective service.Customer Support Representative
Teleperformance · 2006 — 2007Responded to phone inquiries, managed accounts, and resolved billing disputes. Provided basic troubleshooting support and addressed general client questions.Data Encoder/ Office Clerk
Dapitan City Mayor’s Office Extension (PESO) · 2005 — 2006Performed data encoding tasks, served as a computer operator, and handled office clerical duties.
Skills & Expertise
Education
- Diploma in Information TechnologySystems Technology Institute (STI) · 2002 — Present
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