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Anand Y. — Mid-Level Fraud Investigation Analyst from India

Anand Y.

Mid-Level Fraud Investigation Analyst

India 6+ years
Open to offersNew to Platform
Languages
English
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About

Anand Y. is an accomplished Business Analyst with extensive experience in fraud investigation, compliance, and risk management within the financial services sector. During his tenure at Genpact Ltd, he executed comprehensive Customer Due Diligence (CDD) and Know Your Customer (KYC) verifications daily, ensuring alignment with AML standards and financial crime prevention protocols. Anand's role involved meticulous verification of customer documentation, performing Enhanced Due Diligence (EDD) for high-risk individuals, and maintaining precise records to support audit readiness and operational analysis. Previously, as a Senior Associate at WNS Global Services, he managed the end-to-end investigation of fraud cases, analyzed transactional behaviors, and authored over 25 monthly Suspicious Activity Reports (SARs), maintaining a 95% accuracy rate. Anand also brings valuable experience in customer service, having provided technical support for Google Pay at Accenture, where he expertly resolved payment and transaction-related issues. Proficient in both English and Hindi, Anand is a dedicated professional committed to enhancing compliance and security frameworks.

Experience

  • Business Analyst

    Genpact Ltd · 2025 — 2026
    Executed Customer Due Diligence (CDD) and Know Your Customer (KYC) verification for over 50 customers each day to ensure adherence to regulatory standards and internal policies. Conducted identity verification and documentation checks in accordance with AML and financial crime prevention guidelines. Entered verified KYC records and customer data into the designated application accurately and within established turnaround times. Maintained comprehensive internal KYC case records for reporting, audit preparation, and operational tracking. Carried out Enhanced Due Diligence (EDD) for high-risk customers, including PEP and sanctions screenings as needed. Reported discrepancies and suspicious information to Compliance and Risk teams for further assessment. Handled sensitive customer data with a focus on confidentiality and compliance with data protection regulations.

  • Senior Associate

    WNS Global Services · 2024 — 2025
    Performed in-depth investigations into potential fraud and suspicious activities by analyzing transactions to identify red flags and gather necessary evidence. Reviewed and resolved over 80 alerts each week regarding suspicious transactions and high-risk customer behaviors. Prepared and submitted more than 25 Suspicious Activity Reports (SARs) monthly, adhering to regulatory requirements and internal guidelines. Oversaw the complete investigation process, from alert assessment to case creation and SAR submission. Achieved a 95% accuracy score during internal quality assurance assessments. Conducted KYC/CDD/EDD reviews for over 300 customer accounts, including those of high-risk individuals.

  • Customer Service Associate

    Accenture Services Private Limited · 2023 — 2024
    Provided technical assistance for Google Pay-related issues, including account management, payment, and transaction inquiries across phone, chat, and email channels. Diagnosed and resolved payment failures, UPI transaction issues, KYC verification problems, and bank account linking challenges. Investigated various transaction types such as failed, pending, reversed, and duplicate transactions through review of transaction logs and payment statuses. Assisted customers with recovery processes, device changes, security checks, and authentication while maintaining compliance with data privacy standards. Troubleshot application-related issues, including login failures and synchronization errors.

  • Customer Support Representative

    Concentrix Daksh Services India Private Limited · 2022 — 2023
    Supported customers with inquiries involving mobile plans, billing, payments, and device troubleshooting through inbound calls. Provided timely and professional customer service to maintain high satisfaction levels and achieve first-call resolution. Verified customer identities and authenticated accounts before discussing sensitive information, in alignment with security protocols. Addressed customer complaints effectively by identifying issues, offering solutions, and ensuring follow-up for complete resolution.

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