Anastacio R.
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About
Anastacio R. is a dedicated and results-driven Customer Relations Officer with three years of professional experience in customer support. His expertise lies in delivering high-quality service across multiple channels, including phone, email, and live chat, to enhance customer satisfaction. Currently at Mandaue Foam, he manages customer interactions, resolves complaints, and maintains positive client relationships using platforms such as Zendesk, Shopify, Meta Business Chat, and Facebook comments. Previously, at Foundever, he excelled as a Customer Representative by promptly addressing inquiries and maintaining accurate CRM records, ensuring a high level of customer satisfaction. Anastacio's skills in Customer Support and Customer Engagement are complemented by his proficiency in using advanced computer systems. He holds a Bachelor of Arts in Philosophy from Tabor Hill College, bringing strong communication and problem-solving abilities to his role.
Why hire me
In my current role at Mandaue Foam, I manage customer interactions using platforms such as Zendesk, Shopify, Meta Business Chat, and Facebook, ensuring timely and effective resolutions that contribute to customer satisfaction and brand loyalty. My previous experience at Foundever further strengthened my communication, problem-solving, and CRM management skills in a fast-paced environment. Beyond my technical skills, I am dependable, adaptable, and committed to continuous improvement. I remain calm under pressure, communicate clearly, and always strive to exceed customer expectations. I am confident that my customer service expertise, and dedication to delivering results will make me a valuable asset to any organization.
Experience
Customer Relations Officer
Mandaue Foam · 2025 — PresentManaged customer interactions and resolved complaints while enhancing customer satisfaction. Maintained positive relationships with clients through various platforms including phone, Zendesk, Shopify, Meta Business chat, and Facebook comments, ensuring a smooth shopping experience and excellent after-sales service.Customer Representative
Foundever · 2022 — 2025Handled inquiries from customers via email and live chat with promptness and professionalism. Updated CRM records accurately while maintaining high levels of customer satisfaction through effective communication and support regarding products and subscription services.
Skills & Expertise
Education
- Bachelor of Arts in PhilosophyTabor Hill College Inc. · 2016 — 2020
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