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Andisiwe S. — Mid-Level Office Administration Specialist from South Africa

Andisiwe S.

Mid-Level Office Administration Specialist

South Africa Less than 1 year
Open to offersNew to Platform
Languages
English
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About

Andisiwe S. is an experienced Administration Clerk with over 15 years in administrative roles across the education, retail, marketing, and social development sectors. At the Department of Education’s Kei Road Combined School, Andisiwe S. managed comprehensive office functions including financial administration, document handling, file management, and data capturing, as well as overseeing diary coordination and stock inventory. In previous roles at Woolworths and Flexicell Marketing Co., Andisiwe S. delivered strong customer service, processed transactions, and maintained accurate sales records. At the Department of Social Responsibility – Eyethu Centre, Andisiwe S. supported grant applications and facilitated workshops on social issues. Her background is reinforced by ongoing study towards a Bachelor's in Public Administration and certifications in office hardware, finance, and computer literacy.

Experience

  • Administration Clerk

    Department of Education – Kei Road Combined School · 2009 — 2023
    Oversaw office administration, including the typing and filing of official documents. Managed mail handling, maintaining proper filing and record-keeping practices. Delivered secretarial support by answering calls, taking messages, and managing emails. Handled petty cash and bookkeeping tasks along with reconciliations. Ordered inventory items and managed stock for Learning and Teaching Support Materials (LTSM). Maintained a systematic filing system for easy document access and scheduled appointments, organized events, and managed calendars. Operated office equipment such as photocopiers, fax machines, and computers. Processed payments, managed banking, and ensured accurate receipting. Captured employee leave records and updated the employee database.

  • Customer Service Assistant

    Woolworths · 2007 — 2008
    Assisted customers by addressing queries and resolving complaints effectively. Provided high-quality customer service in accordance with company standards. Fostered relationships with customers to enhance loyalty and satisfaction. Processed transactions and ensured the accuracy of sales records. Supplied product information and executed upselling when necessary. Maintained a tidy and organized workspace while also restocking shelves and managing inventory. Efficiently handled exchanges, returns, and refunds. Responded to telephone inquiries in a professional manner and collaborated with the team to achieve store performance targets.

  • Sales Consultant

    Flexicell Marketing Co. · 2007 — 2007
    Executed cold calling to generate sales leads and connect with prospective clients. Sold airtime and mobile phones to achieve sales targets while maintaining excellent customer service to strengthen the customer base. Addressed customer inquiries and concerns promptly. Processed orders to ensure timely deliveries and maintained accurate records of sales transactions. Kept detailed information on clients and call logs, following up on leads to enhance revenue. Met daily and weekly sales quotas while providing management with insights regarding customer preferences and market trends.

  • Administration Secretary

    Department of Social Responsibility (DSR) – Eyethu Centre · 2000 — 2004
    Assisted elderly and disabled beneficiaries in completing government grant applications. Made inquiries to government departments on behalf of clients while providing counsel on labor issues, social security, and domestic violence. Maintained accurate records of consultations and outcomes. Managed incoming calls and scheduled client appointments. Drafted letters, reports, and administrative correspondence. Coordinated with social workers and relevant authorities for follow-ups while maintaining an organized and confidential filing system. Facilitated workshops and awareness campaigns focusing on social concerns.

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