Andiswa T.

Andiswa S. is a seasoned Technical Customer Support Specialist based in Durban, South Africa with over two years of experience in SaaS, e-commerce, and telecoms sectors. Specializing in technical troubleshooting, multi-channel support, and cross-functional collaboration, Andiswa adeptly manages high-volume queues while delivering exceptional quality support across desktop, mobile, and browser platforms. Well-versed in utilizing Freshdesk, Jira, and Titan CRM, Andiswa excels in translating customer pain points into actionable feedback. In her role as an AI Content Evaluator, she reviews AI-generated content for accuracy and tone, while in past positions, she consistently received top rankings for resolving complex queries, particularly in a high-end fashion brand context. Fluent in async, global team environments, she has demonstrated her ability to guide users through platforms with a focus on onboarding, payments, and account management, driving revenue recovery efforts and contributing to team morale and workflow improvement.