Andre J.
Senior Customer Success and Operations Specialist
Open to offersNew to PlatformAbout
Andre J. is a seasoned Customer Success, Sales, Retention, and Operations Specialist with over 8 years of experience mastering high-volume environments. His expertise lies in managing customer relationships and resolving complex issues to improve retention while effectively supporting backend operations. Andre's skillset includes proficiency in CRM Tools such as Zendesk and Shopify, as well as adeptness in order management, billing support, and retention strategies. Notably, he served as a Senior Account Specialist at HoneHealth, where he significantly reduced churn and enhanced customer lifetime value by resolving issues in lab and pharmacy operations. His career also features roles at Untamed Cat Food and Sutherland, where he honed his ability to respond swiftly to customer inquiries and troubleshoot tech issues. With a foundation in travel services at Motif Teletech and a knack for direct marketing at Nissan Motors, Andre adeptly bridges customer support with strategic sales and operations across various sectors.
Experience
CSR Specialist (Phone, Email, Ticketing & Dispatch)
Untamed Cat Food · 2025 — 2025Managed customer inquiries through email, phone, and ticketing systems, resolving order tracking, billing, and delivery issues promptly. Ensured customer satisfaction with fast response times and coordinated logistics for timely order fulfillment.Senior Account Specialist | CSR | Retention & Operations (Lab & Pharmacy)
HoneHealth – Clark Outsourcing · 2021 — 2025Handled customer support via phone, email, and CRM platforms, focusing on retention and effectively managing relationships. Supported lab and pharmacy operations while addressing complex billing and subscription inquiries with precision.Technical Support Representative
Sutherland · 2020 — 2021Provided technical troubleshooting and resolved service-related issues for customers, maintaining high standards of support and customer satisfaction.Outbound Sales Representative
Boomering Inc. · 2020 — 2020Conducted outbound calls to generate leads and close sales, establishing rapport with potential clients and effectively managing objections while consistently meeting sales targets.Customer Service Representative
iQor · 2019 — 2020Delivered support in a fast-paced call center, addressing inquiries, complaints, and account issues.Travel Service Agent
Motif Teletech · 2018 — 2019Assisted customers with travel bookings and inquiries, providing accurate information and support related to travel services.Customer Service Representative
VXI Global Solutions · 2017 — 2018Managed incoming customer concerns and account issues while delivering consistent, high-quality service.Retention Specialist
EGS (Expert Global Solutions) · 2016 — 2017Focused on customer retention strategies and addressed account cancellations by offering tailored solutions.Professional Marketing Specialist
Nissan Motors · 2015 — 2016Promoted automotive products through direct marketing and customer engagement. Assisted with inquiries and product information while supporting sales initiatives to enhance customer experience.Content Moderator
TaskUs · 2014 — 2015Reviewed and moderated online content according to platform guidelines, ensuring compliance with quality standards while maintaining attention to detail.Customer Service Representative
ACS Xerox · 2013 — 2014Provided assistance with account inquiries and service issues, ensuring efficient and professional customer support while maintaining accurate documentation.Encoder (Data Entry Specialist)
Peregrine Development International, Inc. · 2012 — 2013Entered and managed data accurately within company systems while ensuring data integrity and supporting administrative processes.
Skills & Expertise
Education
- BS in Computer Science (Undergraduate)Asian Institute of Computer Studies
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