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Andrea S. โ€” Junior Customer Service Representative from Philippines

Andrea S.

Junior Customer Service Representative

Philippines 1-2 years
Open to offersNew to Platform
Languages
English
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About

A+ Customer Service PRO for Amazon and Barclays 



Companies I've supported ๐Ÿ‘‡๐Ÿ‘‡๐Ÿ‘‡


๐Ÿ”ฅAMAZON RETAIL

๐Ÿ”ฅBARCLAYS BRANDS


Here are some the processes and task I usually suport ๐Ÿ‘‡๐Ÿ‘‡๐Ÿ‘‡


For Barclays Brands ๐Ÿ‘‡๐Ÿ‘‡๐Ÿ‘‡


๐Ÿ”ฅDelivered customer support for Barclays brands across phone

๐Ÿ”ฅResolved account, card, payment, and online banking queries efficiently

๐Ÿ”ฅAdhered strictly to FCA regulations, data protection, and internal policies

๐Ÿ”ฅHandled sensitive customer information with accuracy and discretion

๐Ÿ”ฅMaintained high customer satisfaction through clear communication and empathy


For Amazon Retail ๐Ÿ‘‡๐Ÿ‘‡๐Ÿ‘‡


๐Ÿ”ฅProvided customer support via phone for Amazon customers

๐Ÿ”ฅResolved order, delivery, return, refund, and account-related issues

๐Ÿ”ฅHandled high volumes of inquiries while meeting strict performance metrics

๐Ÿ”ฅDelivered clear, empathetic communication to enhance customer satisfaction

๐Ÿ”ฅFollowed company policies and data protection standards accurately


๐™๐™Š๐™Š๐™‡๐™Ž & ๐˜ผ๐™‹๐™‹๐™Ž ๐™„ ๐™๐™Ž๐™€ ๐™๐™Š ๐™Ž๐˜พ๐˜ผ๐™‡๐™€ ๐˜ฝ๐™๐™Ž๐™„๐™‰๐™€๐™Ž๐™Ž๐™€๐™Ž ๐Ÿ‘‡๐Ÿ‘‡๐Ÿ‘‡

๐Ÿ”ฅCitrix

๐Ÿ”ฅAmazon Connect

๐Ÿ”ฅAmazon Chime

๐Ÿ”ฅSales Force

๐Ÿ”ฅChatGPT

๐Ÿ”ฅAC3

๐Ÿ”ฅCSC

๐Ÿ”ฅGoogle Workspace


Iโ€™m a reliable and detail-oriented professional with hands-on experience working in fast-paced, customer-focused environments. Through my role as a Starbucks barista, I developed strong communication skills, the ability to multitask under pressure, and a consistent focus on delivering excellent service.


Iโ€™m highly organized, quick to learn new tools, and comfortable handling tasks that require accuracy, time management, and clear communication. I take pride in being dependable, meeting deadlines, and making sure clients feel supported and understood.


Whether you need help with customer support, data entry, scheduling, or general virtual assistance, I bring a positive attitude, strong work ethic, and a commitment to quality in every task.


Letโ€™s work together to make your workflow smoother and your customers happier.


๐Ÿ”ฅ๐Ÿ”ฅ๐Ÿ”ฅ๐Ÿ”ฅ๐Ÿ”ฅ๐Ÿ”ฅ๐Ÿ”ฅ๐Ÿ”ฅ๐™ƒ๐™„๐™๐™€ ๐™ˆ๐™€ ๐™‰๐™Š๐™’๐Ÿ”ฅ๐Ÿ”ฅ๐Ÿ”ฅ๐Ÿ”ฅ๐Ÿ”ฅ๐Ÿ”ฅ๐Ÿ”ฅ๐Ÿ”ฅ

Experience

  • Customer Service Representative

    Telus International ยท 2023 โ€” 2026
  • Barista

    Starbucks ยท 2022 โ€” 2023

Skills & Expertise

Education

  • BS in Tourism Management
    BESTLINK COLLEGE OF THE PHILIPPINES ยท โ€” โ€” 2023
  • Grade 11 - 12 in Accountancy Business Management
    COLLEGIO DE SAN FRANCISCO, ST CLARE COLLEGE ยท 2017 โ€” 2019

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