ANDREA M.
Mid-Level Retail Operations Assistant Team Leader
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Andrea M. is an experienced Assistant Team Leader at Citi Hardware Inc., working since March 2015, where she manages store plans, conducts annual inventory preparations, and handles customer engagement strategies such as sales event notifications. Andrea has demonstrated proficiency in administrative tasks and Microsoft Office. She frequently acts in the capacity of a Store Manager, overseeing daily operations, monitoring inventory and staff performance, and maintaining store presentation standards. Prior to this, she held significant roles including Store Supervisor – Operations at Robinsons Handyman Inc., where she executed inventory management, customer service functions, and team supervision. Beginning her career in positions like Department Manager at Metro Gaisano, Andrea's skills include stock management and customer complaint resolution. Her educational foundation in Computer Science from Sacred Heart College enhances her data-encryption and report-generation capabilities, vital across various administrative positions she has undertook.
Experience
ASSISTANT TEAM LEADER
CITI HARDWARE INC. · 2015 — 2026Developed store plans and prepared for the Annual Inventory. Made calls to regular and walk-in customers about upcoming sales. Conducted pep talks to inform personnel about their roles and upcoming events while ensuring store cleanliness. Managed visual displays of items, highlighting sales and new products. Guided newly hired staff on Store Rules and Regulations, and issued violation reports while monitoring attendance and performance. Assisted the Team Leader in daily operations, managed stock movements, handled customer complaints, encoded various reports, and acted as Store Manager during absences.STORE SUPERVISOR – OPERATIONS
ROBINSONS HANDYMAN INC. · 2010 — 2015Oversaw stock management, including both slow and fast-moving items. Supervised personnel postings and created shift schedules. Generated reports and maintained filing systems. Handled POS voiding and provided customer service during voiding. Executed cashier functions when required, designed store plans, and prepared for Annual Inventory. Communicated upcoming sale information to customers through calls. Conducted training and provided updates to staff about their responsibilities, maintained store cleanliness, and managed product displays. Monitored staff attendance and performance through violation reports.TEAM LEADER, REGISTRY OF DEEDS
Company not specified · 2010 — 2010Encoded title numbers into the new Registry of Deeds system and filed various reports. Supervised a team for accurate posting and encoding tasks.ADMIN STAFF, COMELEC
Company not specified · 2009 — 2009Registered new and old voters while performing additional tasks as assigned.ENCODER, THOCH MARKETING
Company not specified · 2008 — 2009Encoded and printed various reports and personal data, while submitting monthly sales reports to the supervisor.DEPARTMENT MANAGER
METRO GAISANO · 2003 — 2006Monitored stock movements and personnel needs within the Men’s Wear Department. Addressed customer complaints and feedback. Trained as a cashier and performed bank and sales transactions while handling POS voiding and reading requests to ensure excellent customer service.OFFICE CLERK
THERMOFLEX INC. · 2002 — 2003Prepared payroll for contractors and office employees while encoding and printing various reports and personal data.OFFICE ASSISTANT
TULSIANI INC. · 2002 — 2002Encoded and printed reports and personal data along with preparing payroll.PERSONAL SECRETARY
Ms. Nora Daza · 2002 — 2002Encoded and printed various reports, including recipes, and managed personal transactions such as banking.On-the-Job-Training
National Food Authority · 2000 — 2000Encoded various reports in the ESSS Transaction System and organized filing of records and forms during the 200-hour training.
Skills & Expertise
Education
- Bachelor of Science in Computer ScienceSacred Heart College · — — 2001
- Primary and Secondary EducationSacred Heart College · — — 1997
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