Andrea A.
Junior E-commerce Support Specialist
Open to offersNew to PlatformAbout
Andrea B. is an experienced professional in the fields of Customer Service and Client Support. She has a proven track record in Technical Troubleshooting and is adept at using CRM and Admin Tools including Amazon Seller Central, Salesforce, and Zendesk. Her career at Concentrix involved handling diverse inquiries related to order management, account health, and performance notifications as an Amazon Selling Partner Support representative. Andrea educated sellers on Amazon’s policies and facilitated smoother integration of systems for DME ordering processes during her time at Knack Global as a Process Associate. She documented cases with precision and maintained accurate tracking of seller interactions. Later, as a Digital Account Manager, Andrea was instrumental in creating and managing e-commerce product listings across platforms like Amazon, Walmart, and Shopify, leveraging AI tools to enhance content quality and ensure compliance. Her ability to manage multiple responsibilities in fast-paced environments has been key to her success in these roles.
Why hire me
You should hire me because I have experience in customer support, healthcare administration, and e-commerce management. I'm skilled at solving problems, communicating with customers, managing data accurately, and learning new systems quickly. I'm dependable, adaptable, and always focused on delivering high-quality work. I believe I can add value to your team while continuing to grow professionally.
Experience
Digital Account Manager
Dayglow LLC · 2025 — 2026Create new e-commerce product listings for launches on platforms such as Amazon, Walmart, and Shopify. Set up product variations and upload listings using flat files. Update product titles, descriptions, and keywords while managing category assignments. Write and optimize content, leveraging AI tools like Claude to generate product details and ensure compliance through review and editing.Amazon Selling Partner Support
CONCENTRIX · 2022 — 2025Address inquiries related to order management, account health, listings, payments, shipping, A-to-z claims, and performance notifications. Troubleshoot seller issues on Seller Central and provide education on Amazon's policies and best practices. Help sellers understand compliance requirements and performance metrics while ensuring thorough documentation of case details in internal systems.Process Associate
KNACK GLOBAL · 2025 — 2025Assist with creating patient accounts, verifying insurance coverage, and ordering durable medical equipment. Act as a third-party DME administrator for skilled nursing facilities and hospice organizations, integrating with EMR systems to streamline ordering and billing processes. Provide updates on order status and fulfillments and contact doctors for necessary prescriptions.
Skills & Expertise
Education
- Senior High SchoolTrace College · 2020 — 2022
- Junior High SchoolLos Baños National High School · 2016 — 2020
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