ANDRES L.

Provided comprehensive administrative support in credit, financial, and documentation processes, collaborating with commercial and risk areas. Focused on client empathy, attention to detail, and continuous process improvement. Enhanced the management workflow for credit requests by proposing improvements that streamlined document validation and reduced response times. Recovered and accurately registered over 900 high-value documents (promissory notes and files), improving document traceability and custody processes to mitigate operational risks. Established internal controls for physical file management to enhance the efficiency of accessing critical information while minimizing errors in archiving processes. Offered empathetic and resolution-oriented support to clients in sensitive processes, identifying their actual needs and managing solutions that boosted client loyalty and the entity's positive image. Developed periodic reports and operational analyses to assist decision-making in the credit department and strengthen monitoring of compliance with internal policies. Supported the commercial area in credit processes by validating and managing contractual documentation with a focus on accuracy and regulatory compliance.

Created and drafted minutes for meetings and administrative committees. Planned and organized council meetings and community activities. Monitored and controlled internal projects within the residential unit. Managed resident requests and facilitated conflict resolution while enhancing communication between administration and co-owners. Organized documentation and followed up on council decisions.