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ANDREW O. — Mid-Level Customer Service Specialist from Philippines

ANDREW O.

Mid-Level Customer Service Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Andrew M. has garnered extensive experience as a customer service professional within notable companies such as HOVOT LLC, ePerformax, and Inspiro. As a Customer Service Representative at HOVOT LLC working with Noones, he honed skills in sales processing and analytics and managed bulk Bitcoin sales. His tenure with ePerformax for Sprint involved providing technical support for Android and Apple iOS devices, handling billing inquiries, and offering retention assistance. At Inspiro, Andrew elevated quality assurance practices by estimating, prioritizing, and coordinating testing activities as a representative for NetSpend. He further distinguished himself as a Level 3 Retention Specialist focused on customer service and billing at Dish. Andrew's educational background includes studies at the National College of Science and Technology, contributing to his adeptness in managing customer interactions and quality assurance activities in diverse professional settings.

Experience

  • Customer Service Representative

    HOVOT LLC
    Handled Sales Processing and Analytics, specializing in Bulk Bitcoin Sales and Collections.
  • Customer Service Representative

    EPERFORMAX
    Provided Technical Support for Android and Apple IOS Devices. Addressed Billing Inquiries and corrections, offered Level 1 Retention Assistance, and executed Basic Sales.
  • Quality Assurance

    INSPIRO
    Estimated, prioritized, planned, and coordinated quality testing activities. Conducted Call Listening and Call reviews, and provided real-time agent assistance as Client Meeting Calibration Representative.
  • Retention Specialist

    INSPIRO
    Served in Level 3 Retention, focusing on customer service in billing and providing Basic Technical support assistance.

Skills & Expertise

Education

  • College Education
    National College of Science and Technology · 2007 — 2009
  • High School Education
    Dasmarinas National High School Main · 2002 — 2006
  • Elementary Education
    Pacita Complex 1 Elementary School · 1996 — 2002

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