Andrew A.
Mid-Level IT Support Specialist
Open to offersNew to PlatformAbout
Andrew A. is a versatile professional excelling in various roles across data entry, transcription, and technical support services. His educational foundation in Computer Science from Data Center College of the Philippines underpins his adeptness in handling data entry, document preparation, and transcription tasks, including audio recordings from interviews and podcasts. His career includes significant experience as a Technical Support Specialist at PT&T, where he provided extensive IT support, troubleshooting, and customer service. His role encompassed maintaining computer systems and networks, ensuring software efficiency, and addressing client technical issues via phone and email communication. This dual capability in technical and customer support highlights Andrew's commitment to aiding clients in achieving their business objectives through proactive, high-quality support, particularly in fast-paced, remote environments.
Experience
Transcriber
nullEngaged in transcribing various audio recordings, which included interviews, podcasts, meetings, and lectures, adapting to both casual and formal discussions.Data Entry/Encoder
DSWDConducted data entry by inputting information from paper documents and forms into a computer system.IT Support Specialist
FreelancerDelivered home-based IT support, focusing on troubleshooting and addressing computer-related issues. Installed and configured software applications to ensure optimal performance, performed system cleanups, malware removals, and conducted system optimizations for improved device reliability. Provided both remote and on-site technical assistance, diagnosing hardware and software challenges with a user-centric approach.
Skills & Expertise
Education
- Bachelor of Science in Computer ScienceData Center College of the Philippines · 2002 — 2006
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