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Andriana P. — Mid-Level Polish Customer Support Agent from Serbia

Andriana P.

Mid-Level Polish Customer Support Agent

Serbia 3-6 years
Open to offersNew to Platform
Languages
EnglishPolish
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About

Andriana P. is a proficient professional in customer support and sales management, offering extensive experience in the service and telecommunications industries. Currently, she serves as a Customer Support Agent for Foundever, providing distinguished service to the Polish market with proficiency in handling inquiries through phone, email, and chat. Her expertise in utilizing CRM tools enhances customer satisfaction by managing accounts and resolving technical issues. Previously, Andriana worked as a Sales Manager for Company Mobi, where she was instrumental in expanding client acquisitions within the Balkan region through strategic telemarketing and high-level business presentations. Her educational background includes a Bachelor of Laws from the International University of Novi Pazar. Fluent in Polish, Serbian, and English, Andriana excels in communication and has a passion for cultural and linguistic exploration.

Experience

  • Customer Support Agent – Polish Language

    Foundever · 2021 — Present
    Delivered quality support to customers in the Polish market through phone, email, and chat. Addressed complex inquiries and technical situations, maintaining high satisfaction levels. Regularly utilized CRM tools to monitor interactions and oversee customer accounts.

  • Sales Manager for the Balkan Region

    Company Mobi · 2016 — 2016
    Acquired new clients in the Balkan market through outbound telemarketing and CRM strategies. Facilitated corporate presentations and coordinated high-level business meetings.

  • Receptionist

    Hotel Bacero · 2015 — 2016
    Handled guest check-in and check-out processes while managing communications via online platforms such as Booking.com and Expedia.

  • Cashier

    McDonald’s Polska · 2015 — 2015
    Performed cashier duties in a fast-paced environment to ensure customer satisfaction.

  • Cashier

    OMV Gas Station · 2013 — 2013
    Executed cashier responsibilities while providing service to customers at the gas station.

Skills & Expertise

Customer SupportTelemarketingCRM ManagementCustomer ServiceSales

Education

  • Bachelor of Laws (LL.B.)
    International University of Novi Pazar · 2010 — 2015
  • Language High School
    Aleksinačka Gimnazija · 2005 — 2009

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