Andy R.
Senior Operational Management Expert
Open to offersNew to PlatformAbout
Andy R. is a seasoned Responsable Opérationnel & Performance based in Madagascar with over five years of experience driving operational efficiency and managing teams within high-volume environments such as contact centers, BtoC sales, customer support, and production. At ADM Value, he oversaw daily production for fundraising campaigns, managed team performance through rigorous KPI tracking, and implemented corrective actions and quality control. At Corsair, Andy supervised BtoB quoting operations, optimizing processes to improve response times and interdepartmental coordination. His background includes managing sales teams at ENI Gas & Power France, training telemarketers, and ensuring GDPR compliance, as well as handling customer service operations at Showroomprivé and managing logistics in the textile sector with MKLEIN Madagascar. He excels in KPI analysis, CRM tools, and process optimization, all underpinned by advanced reporting and cross-functional leadership.
Experience
Consultant Responsable Production
UNadev · 2025 — 2026Managed daily production for fundraising campaigns, providing guidance to a team of telemarketers to ensure collective and individual performance. Monitored and analyzed KPIs including revenue, productivity, conversion rates, and quality. Implemented corrective actions and motivational initiatives to enhance performance. Oversaw quality control for calls, assuring service quality, and reported regularly to management with operational improvement recommendations. Facilitated coordination between production, quality, and management to optimize operations.Responsable Service Cotation
Corsair · 2023 — 2025Oversaw the quotation department responsible for BtoB and group requests, managing a team tasked with drafting and validating pricing proposals. Acted as an interface between commercial teams, operational teams, and international partners. Established tracking procedures for requests to enhance processing times, contributing to customer satisfaction through a responsive and structured service.Manager d’Équipe
ENI Gas & Power France · 2020 — 2023Led a production team focused on sales, providing training and support for telemarketers regarding sales techniques and call quality. Monitored KPIs such as conversion rates, sales volume, and acceptance rates, and developed corrective action plans to improve performance. Collaborated with the quality department to ensure GDPR compliance and adherence to scripts.Télévendeur BtoC
ENI Gas & Power France · 2019 — 2020Conducted prospecting and client retention activities for individual customers. Presented offers and closed sales while meeting sales objectives. Regularly updated the CRM.Service Après-Vente
Showroomprivé · 2016 — 2019Managed customer inquiries via email, chat, and phone, addressing complaints, returns, and refunds. Ensured swift resolution of customer incidents to maintain satisfaction and loyalty, along with updating and managing customer records through CRM. Applied internal procedures and focused on continuous improvement of the customer experience.Clerk Manager
Production Textile · 2016 — PresentHandled administrative and logistical operations of production, including stock monitoring and dispatch coordination across services. Organized tasks and tracked personnel attendance, ensuring compliance with documentation for shipments and process adherence.
Skills & Expertise
Education
- Licence en Études Françaises et FrancophonesUniversité d’Antananarivo · 2011 — 2015
- BaccalauréatLJRA Itaosy Antananarivo · 2008 — 2011
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