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Aneeca M. — Junior Customer Service Representative from South Africa

Aneeca M.

Junior Customer Service Representative

South Africa Less than 1 year
Open to offersNew to Platform
Languages
English
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About

Aneeca M. is a versatile professional with experience in retail, finance, and customer service. She began her career as a General Worker at Pick n Pay, where she honed her skills in stocktaking and the butchery department. Aneeca then transitioned to a role as a Loan Clerk/Consultant at Quickfin Nationwide, where she developed expertise in managing personal and financial information of loan applicants and advising clients on documentation. Her role involved maintaining digital records and ensuring the accuracy of financial data. Her experience in retail was furthered at Clothing Junction at Westgate and Watergate Mall, where she provided exceptional customer service by assisting customers in selecting products, managing promotions, and processing transactions using a point-of-sale system. Most recently, at Capita, she worked in the Back Office Department, efficiently handling online customer queries and follow-up investigations. Aneeca's computer literacy and proficiency in Microsoft Office applications enhance her ability to effectively manage various backend processes, contributing to improved customer satisfaction ratings.

Experience

  • Back Office Department

    CAPITA · 2024 — 2025
    Assisted with customer online queries and administrative tasks, handled investigations and follow-ups, conducted outbound lead follow-ups, addressed inquiries via phone and email, and improved customer satisfaction by resolving complaints and requests efficiently.
  • Sales Assistant/Customer Care

    Clothing Junction - Westgate Mall and Watergate Mall · 2022 — 2023
    Greeted customers and assisted them in selecting products, promoted in-store promotions, retrieved merchandise from various locations, and processed payments, refunds, and exchanges using the store's point of sale system.
  • Loan Clerk/Consultant

    Quickfin Nationwide · 2021 — 2022
    Recorded personal and financial details from loan applicants, advised clients on loan documentation and processes through email, phone, and in-person interactions, organized and filed loan applications digitally, and reviewed payments, interest, and closing costs for accuracy.
  • General Worker

    Pick n Pay (J & M) · 2020 — 2021
    Performed tasks at various franchise locations including packing, stocktaking, and assisting in the Butchery Department.

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